Yalonda Ivy
Lakewood
Summary
Dynamic professional with extensive experience at JP Farley Corporation, excelling in medical claims processing and customer relationship management. Proven ability to resolve complex issues and enhance member satisfaction through effective communication and account management. Committed to delivering exceptional service and fostering strong client relationships in the insurance industry.
Overview
8
8
years of professional experience
Work History
Member Advocate
JP Farley Corporation
Westlake
11.2024 - 06.2025
- Received 40-50 calls and 10-20 email inquiries/day to assist members/providers/brokers with questions regarding medical plans, prescriptions, claims, eligibility, billing, etc.
- Worked closely with other departments to gather information.
- Managed member accounts and updated information accurately.
Administrative Assistant
Acloche
Columbus
12.2022 - 07.2023
- Managed scheduling and calendar coordination for multiple executives.
- Organized office supplies and maintained inventory for seamless operations.
- Developed and maintained employee's records per filing system
Insurance Sales Agent
Assurance IQ
Seattle
07.2022 - 10.2022
- Assisted clients in selecting health insurance plans.
- Educated clients on insurance products, benefits, and claims processes.
- Conducted policy reviews to ensure client satisfaction and coverage adequacy.
Insurance Sales Agent
Platinum Choice Healthcare
Boca Raton
12.2020 - 07.2022
- Educated clients on insurance products, benefits, and claims processes.
- Assisted clients in selecting insurance plans that meet their needs.
- Developed client relationships through effective communication and personalized service.
Customer Service Representative
Spectrum
Columbus
07.2020 - 12.2020
- Effectively sold products and services to prospective customers seeking internet, cable, and cell phone services.
- Established and maintained a high level of customer service satisfaction.
- Resolved customer complaints using effective problem-solving techniques.
Case Manager
TZ Insurance Solutions LLC
Dublin
08.2017 - 04.2020
- Managed and supported health insurance post-application activities.
- Bridged the gap between sales agents, customers, underwriters, and vendors.
- Initiated weekly and monthly follow-up phone calls with applicants.
Education
Some College (No Degree) - Psychology
Ursuline College
Pepper Pike, OHSome College (No Degree) - Business Administration
DeVry University
RemoteSkills
- Medical claims processing
- Eligibility verification
- Account management
- Customer relationship management
- Policy education
- Problem resolution
Accomplishments
- Top Performer in sales
- Named Team Morale Captain
Timeline
Member Advocate
JP Farley Corporation
11.2024 - 06.2025
Administrative Assistant
Acloche
12.2022 - 07.2023
Insurance Sales Agent
Assurance IQ
07.2022 - 10.2022
Insurance Sales Agent
Platinum Choice Healthcare
12.2020 - 07.2022
Customer Service Representative
Spectrum
07.2020 - 12.2020
Case Manager
TZ Insurance Solutions LLC
08.2017 - 04.2020
Some College (No Degree) - Psychology
Ursuline College
Some College (No Degree) - Business Administration
DeVry University
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