Traci Webster
Kingsland,GA
Summary
Compassionate Patient Advocate dedicated to smoothing communication between patients and hospitals. Analytical problem solver and clear communicator. 10+ years in patient support.
Overview
17
17
years of professional experience
Work History
Member Advocate
UnitedHealthcare
Kingsland, GA
10.2022 - Current
- Scheduled and confirmed patient appointments and consultations.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
Ride Share & Delivery Driver
Lyft, Uber, & DoorDash
02.2018 - 10.2022
Company Driver
PAM Transport
Tontitown, AR
04.2021 - 07.2022
- Complied with all applicable traffic laws at all times when operating company vehicle.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Worked well with dispatchers to communicate route and schedule changes.
Medical Coder
Intermedix
Jacksonville, FL
04.2016 - 09.2017
- Review and evaluate emergency medical records
- Responsible for assigning appropriate ICD10 and E&M level codes.
Medical Front Office
First Coast Podiatry
Jacksonville, FL
10.2015 - 12.2015
- 200 hour externship - Verified patient’s insurance eligibility
- Updated patient’s demographics and medical records as needed
- Verified patient’s medications with pharmacies
- Obtained patient’s signatures for medications
- Checked patients in and out
- Answered phones and scheduled appointments.
Account Manager
Convergys
Jacksonville, FL
07.2007 - 11.2008
- Processed payments, balanced inquiries and transfers
- Educated customers in regard to how funds are allocated and credit history.
Rx Specialist
Convergys
Jacksonville, FL
04.2018
- Educating, refilling and enrolling prescriptions from retail to mail for Humana Healthcare members
- Answer telephone inquiries, gathering and processing necessary information
- Calculate anticipated drug usage for a prescribe period.
Education
Medical Billing & Coding Diploma -
Everest University
12.2015
Skills
- HIPAA and OSHA compliant
- ICD-10, ICD-9 & CPT Coding
- Electronic Data Exchange
- Managed Healthcare & HMOs
- Insurance Verification
- Medical Office Administration
- Electronic Medical Records Management Software: ClaimGear
- EOB Posting
- Manual & Electronic Claims
- Microsoft Office
- Hospital Inpatient Billing
- Workers Compensation Claims
- Proactive Problem Solving
- HCPCS Coding
- Appointment Setting
- Medicare and Medicaid Claims Processing
- Medical Terminology and Human Anatomy
Timeline
Member Advocate
UnitedHealthcare
10.2022 - Current
Company Driver
PAM Transport
04.2021 - 07.2022
Rx Specialist
Convergys
04.2018
Ride Share & Delivery Driver
Lyft, Uber, & DoorDash
02.2018 - 10.2022
Medical Coder
Intermedix
04.2016 - 09.2017
Medical Front Office
First Coast Podiatry
10.2015 - 12.2015
Account Manager
Convergys
07.2007 - 11.2008
Medical Billing & Coding Diploma -
Everest University
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