Yalonda Rouse
Raleigh
Summary
Highly skilled in commercial property assistant with strong understanding of business operations and customer relations and management skills. Bring forth deep knowledge in property management, tenant relations, and administrative support. Possess excellent ability to communicate and reaolve solutions coupled with ability to develop and maintain positive vendor, tenant, and owner relationships. Previous role resulted in improved operational efficiency and increased customer satisfaction.
Overview
16
16
years of professional experience
8002
8002
years of post-secondary education
1
1
Certification
Work History
Commercial Assistant Property Manager
SVN/REA
Durham
02.2023 - Current
- Service Request Management: Review, research, and assign service requests after receiving via email, phone, and portal. This includes verifying lease responsibilities in Appfolio, notifying tenants of obligations, and assigning tasks to contractors.
- Work Order Oversight: Monitor daily work order reports to provide tenant status updates and follow up with contractors to ensure completion.
- Insurance Compliance: Monitor reports for expirations, contact agents or tenants for updated documentation, and update records in Appfolio.
- Utility Management: Coordinate new accounts and resolve billing or service issues. This includes researching owner information such as deeds and or tax IDs and managing frequent communication regarding outages.
- General Property Inquiries: Respond to inquiries regarding grounds maintenance, finances, key/lockbox access, and leases, ect.
- Public Relations & Security: Address property concerns tenants bring to my attention such as trespassing and vagrancy.
- Supplies & Inventory: Audit janitorial inventory and coordinate ordering and delivery, primarily for 112 Swift Ave.
- Inspections Coordination: Review city backflows, and fire inspections. Determine lease responsibility, identify previous contractors, and schedule with tenants and vendors.
- Manage and coordinate projects while collecting several bids to provide to property manager and or owners.
- On-Site Inspections: Conduct property inspections as needed while on-site for other matters.
Regional Assistant Manager
SVN/REA
Durham
06.2018 - Current
- Travel as needed to train current staff and new hires on current and updated policies.
- Assist Director of Operations in creating and implementing plans to maintain continuous improvements on financial operations and property budget including the reduction of collections and the increase property NOI.
- Continue to improve curb appeal and community awareness through intense marketing, strong incentives, and competitor relations.
- Code and process invoices weekly to stay on accord with the financial monthly process.
- Conduct regularly file and physical inspections for all units and property to ensure investment continues to meet owners, investors, and also my goals of future success.
- Seek, Process, and Negotiate Contracts through vendor relations while improving daily vendor operations for the community through inspections, communication, and respectable relationships.
- Service Manager for individual properties while directing service staff daily to maintain service requests time management and also to ensure tenant service satisfaction.
Senior Property Manager
Eighteen Capital Group
Greensboro
01.2017 - 10.2017
- Provide leadership and direction for all on-site employees while actively assisting my staff in daily goals.
- Provide constant vendor/contractor communications concerning work scheduling, invoicing, vendor relations, and investor/owner inspections to ensure timely operations of the organization.
- Maintain records on all aspects of management activity on a daily, weekly, and monthly basis. generate various reports as required by immediate supervisor and owners while operating financially within the approved budget.
- Lead by responding to Resident request or concerns in a timely manner, monitor all activities handled by staff members and assist accordingly, report any unusual circumstances regarding the residents, staff, and or property to Regional Management.
- Oversee service team and make ready activities while using daily availability reports, make ready boards/leasing boards, and physical inspections daily of the property and vacant unit conditions to ensure the timely recondition of apartments.
Community Property Manager
Fairfield Residential/ Courtney Place Apartments
Raleigh
01.2014 - 12.2016
- Oversee a previously struggling multi-family community of 200 units while continuing to improve the financial operations, physical structure, and asset as a whole.
- Set and maximize individual and team goals with weekly training and staff meetings.
- Continue to improve curb appeal and community awareness through intense marketing, strong incentives, and competitor relations.
- Responsible for decreasing collections and increasing NOI.
- Review budget and Process invoices daily through very well-maintained operating system to insure timely payment of services.
- Conduct regularly file and physical inspections for all units and property to ensure investment continues to meet owners, regionals, and my goals of future success.
- Seek, Process, and Negotiate Contracts through vendor relations while improving daily vendor operations for the community through inspections, communication, and respectable relationships.
Regional Property Manager
WAJ Management, LLC
Raleigh
01.2010 - 12.2014
- Oversee a portfolio of 18 multi-family tax credit properties throughout North Carolina to the Virginia border to include an average of 1500 unit.
- Maintain the physical and financial assets of each property while closely working with all management staff on marketing and collections through the review weekly reports.
- Proactively practice budget preparation monthly to assist in completion of annual year-end reconciliations and budgets.
- Conduct regularly file and physical inspections on all properties to ensure compliance with owners, investors, government and state agency as well as HUD and Section 8 rules and regulations.
- Hire, Train, supervise and motivate staff with self-assisted teamwork and incentives.
- Process/code invoices for all communities within portfolio to ensure payment in a timely manner.
Education
College Degree - Business Management
University Of Phoenix
Raleigh, NCHigh School Diploma - General Studies
Shorter Junior College
North Little Rock, ARShorter College
North Little Rock, ARLittle Rock Central High School
Little Rock, ARSkills
Leadership Experience
Service request management
Budget preparation
Work order oversight
Vendor negotiations
Contract processing
Customer relationship management
Property marketing
Compliance monitoring
Problem solving
Attention to detail
Effective communication
Staff training
Financial analysis
Team building
Exceptional oral and written communication skills
Grounds maintenance
Preventive Maintenance
Property management expertise
Multi-family property management
Apartment maintenance
Administrative support
Vendor management
Accounts Payable
Time Management
Property Management
Office Management
Property Leasing
Section 8 Management
Marketing
Computer skills
Multi-line Phone Systems
Fair Housing Regulations
Word
Excel
Onesite Accounting Software
Appfolio Software
Yardi Software
ADP Software
Paycor Software
Quickbooks
Certification
North Carolina Notary Public
Accomplishments
- Complete Property Sale
- LED Refinance of Property
- Communicated and Executed Several Contracted Projects Including
- Parking Lot Paving, Seal, and Re-striping
- Drainage Repairs -Gutter/Downspout
- Building Extensions & Column Repairs
- Exterior Electrical Street Light Repairs/ including the Installation of Building Wall Packs
- New Property Equipment (Fitness, Pool/Office Furniture, etc.)
Personal Information
Title: Senior Property Community Manager
Timeline
Commercial Assistant Property Manager
SVN/REA
02.2023 - Current
Regional Assistant Manager
SVN/REA
06.2018 - Current
Senior Property Manager
Eighteen Capital Group
01.2017 - 10.2017
Community Property Manager
Fairfield Residential/ Courtney Place Apartments
01.2014 - 12.2016
Regional Property Manager
WAJ Management, LLC
01.2010 - 12.2014
College Degree - Business Management
University Of Phoenix
High School Diploma - General Studies
Shorter Junior College
Shorter College
Little Rock Central High School