Yalytza Hernandez
Summary
Efficient Order Coordinator known for high productivity and ability to complete tasks swiftly. Specialized in inventory management, customer service, and logistics coordination. Excel at problem-solving, time management, and communication. Thrive in fast-paced environments, ensuring seamless order fulfillment and customer satisfaction.
Dependable Order Coordinator with background in managing and streamlining order processes for optimal efficiency. Possess strong organizational skills, adept at multitasking and prioritizing tasks to meet deadlines. Demonstrated ability to work collaboratively in team environments, exhibiting strong communication and interpersonal skills. In previous roles, impacted workflow by implementing strategies that improved operational efficiency and accuracy of orders.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Office & order Coordinator
Icon Electric Vehicles
Goodyear, Arizona
09.2022 - 06.2024
- Coordinated order processing and fulfillment, ensuring timely delivery and customer satisfaction through effective communication.
- Managed inventory levels to ensure we could full fill our dealership orders , and contributing to operational efficiency and readiness for customer demands.
- Assisted in the development of streamlined processes for order tracking, improving accuracy and reducing fulfillment times.
- Provided support to other departments regarding order management tasks as needed.
- Reviewed customer orders and ensured accuracy of order information.
- Collaborated with sales team members to ensure customer satisfaction with each purchase.
- Participated in physical inventory counts to keep information accurate and current.
- Developed and implemented effective inventory control systems.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Collaborated with sales teams to track and resolve order issues, improving overall workflow and customer experience.
- Coordinated order processing, ensuring timely fulfillment and enhancing customer satisfaction through efficient communication with suppliers.
- Reviewed customer purchase orders and ensured accuracy of information.
- Processed and tracked changes to existing customer orders.
- Developed reports detailing daily, weekly, monthly sales activity for management review.
- Participated in weekly meetings with sales staff to discuss current trends or issues within the industry.
- Worked closely with logistics department to coordinate shipments of goods according to customer requirements.
- Developed key customer relationships to increase sales.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Housekeeper
Homewood Suite by Hilton Hotels
Avondale, Az
03.2022 - 08.2022
- Maintained cleanliness and order in guest rooms and common areas, enhancing the overall guest experience.
- Stocked and organized cleaning supplies and equipment, ensuring efficient operations and timely service delivery.
- Reported maintenance issues promptly, contributing to a safe and functional environment for guests and staff.
- Assisted in laundry operations by washing, folding, and organizing linens, contributing to timely room turnovers.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
Cashier Team Lead
Mariachis Mexican food
Avondale, Arizona
04.2019 - 10.2021
- Led a team of cashiers to ensure efficient and accurate transaction processing, enhancing customer satisfaction and operational flow.
- Trained new cashiers on system usage and customer service techniques, resulting in improved team performance and service efficiency.
- Managed cash register operations and balanced daily sales reports, ensuring financial accuracy and accountability within the team.
- Collaborated with kitchen staff to streamline order processing, reducing wait times and improving overall customer experience.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed customer orders accurately and efficiently, contributing to a seamless drive-thru experience and customer satisfaction.
- Assisted in training new cashiers on system operations and customer service protocols, improving overall team performance.
- Collaborated with kitchen staff to ensure timely order preparation, resulting in reduced wait times for customers.
- Developed and maintained schedules for team members, ensuring optimal coverage during peak hours and enhancing customer satisfaction.
Education
Thrivepoint High School
Avondale, ArizonaSkills
- Bilingual
- Order processing
- Inventory management
- Customer order accuracy
- Order tracking systems
- Communication skills
- Strong organization
- Order tracking
- Order fulfillment
- Problem resolution
Timeline
Office & order Coordinator
Icon Electric Vehicles
09.2022 - 06.2024
Housekeeper
Homewood Suite by Hilton Hotels
03.2022 - 08.2022
Cashier Team Lead
Mariachis Mexican food
04.2019 - 10.2021
Thrivepoint High School