Qualified university graduate with a Bachelors of Arts in Sociology and minor in American Indian Studies with 2 years experience in the substance abuse treatment field. Detail-oriented professional that utilizes effective critical thinking and writing skills. Seeking to apply previous experience with incident reports and crisis management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake Coordinator/Office Administrator
Escondido Comprehensive Treatment Center
2022.07 - Current
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Supported office staff and operational requirements with administrative tasks.
Interviewed patients to complete intake assessment forms and recorded information in patients' electronic medical record.
Created and updated tracking spreadsheets using MS Excel.
Created daily reports for administrative, clinical, and medical departments.
Documented event reports with detail and accuracy.
Insurance Verification Specialist
Spine & Sport Physical Therapy
2022.02 - 2023.07
Generated reports to track insurance verifications and claim progress.
Answered telephone calls to offer office information, answer questions, and direct calls to staff for 44 locations.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Complied with HIPAA guidelines and regulations for confidential patient data.
Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Entered accurate and timely data entry daily.
Administrative Assistant
Fashion Valley Comprehensive Treatment Center
2019.06 - 2020.06
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Referred patients to resources for transportation, medical care, and housing.
Collected, verified, recorded and processed client demographics, insurance, and referral information.
Established compassionate and caring relationships with patients.
Registered new patients into electronic health record system.
Maintain knowledge and contact with outpatient and inpatient substance abuse facilities within San Diego County.
Education
Bachelor of Arts - Sociology
San Diego State University
San Diego, CA
12.2021
Skills
Data Entry
Documentation and Recordkeeping
Written Communication
Interpersonal Skills
Multitasking and Organization
Problem-solving abilities
Bilingual
Cultural Sensitivity
Crisis Management
Certification
CPR Certified
First Aid Certified
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator/Office Administrator
Escondido Comprehensive Treatment Center
2022.07 - Current
Insurance Verification Specialist
Spine & Sport Physical Therapy
2022.02 - 2023.07
Administrative Assistant
Fashion Valley Comprehensive Treatment Center
2019.06 - 2020.06
Bachelor of Arts - Sociology
San Diego State University
CPR Certified
First Aid Certified
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