Veronica Ibarra
San Diego,CA
Summary
Qualified university graduate with a Bachelors of Arts in Sociology and minor in American Indian Studies with 2 years experience in the substance abuse treatment field. Detail-oriented professional that utilizes effective critical thinking and writing skills. Seeking to apply previous experience with incident reports and crisis management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake Coordinator/Office Administrator
Escondido Comprehensive Treatment Center
07.2022 - Current
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Interviewed patients to complete intake assessment forms and recorded information in patients' electronic medical record.
- Created and updated tracking spreadsheets using MS Excel.
- Created daily reports for administrative, clinical, and medical departments.
- Documented event reports with detail and accuracy.
Insurance Verification Specialist
Spine & Sport Physical Therapy
02.2022 - 07.2023
- Generated reports to track insurance verifications and claim progress.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff for 44 locations.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Entered accurate and timely data entry daily.
Administrative Assistant
Fashion Valley Comprehensive Treatment Center
06.2019 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Referred patients to resources for transportation, medical care, and housing.
- Collected, verified, recorded and processed client demographics, insurance, and referral information.
- Established compassionate and caring relationships with patients.
- Registered new patients into electronic health record system.
- Maintain knowledge and contact with outpatient and inpatient substance abuse facilities within San Diego County.
Education
Bachelor of Arts - Sociology
San Diego State University
San Diego, CA12.2021
Skills
- Data Entry
- Documentation and Recordkeeping
- Written Communication
- Interpersonal Skills
- Multitasking and Organization
- Problem-solving abilities
- Bilingual
- Cultural Sensitivity
- Crisis Management
Certification
- CPR Certified
- First Aid Certified
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator/Office Administrator
Escondido Comprehensive Treatment Center
07.2022 - Current
Insurance Verification Specialist
Spine & Sport Physical Therapy
02.2022 - 07.2023
Administrative Assistant
Fashion Valley Comprehensive Treatment Center
06.2019 - 06.2020
Bachelor of Arts - Sociology
San Diego State University
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