Yamelissa Guzman
Passaic,NJ
Summary
Dynamic hospitality professional with over 15 years of experience in customer service, bartending, and restaurant management. Very passionate about creating exceptional guest experiences, maintaining safety, and fostering teamwork. Seeking to bring my leadership, communication, and problem solving skills to a rewarding career as a flight attendant.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Small Business Owner
HunnyBlush
08.2020 - Current
- Founded and manage a successful Bikini Line, overseeing all operations, marketing, and customer engagement.
- Deliver personalized service to build customer loyalty and ensure satisfaction.
- Develop and maintain relationships with over 10 vendors and suppliers to streamline operations to increase revenue by 28%.
- Adapted quickly to changing demands while maintaining high quality service.
- Promote business via social media to generate leads and maximize brand identity.
Restaurant Manager
The Ashford
04.2019 - Current
- Manage daily operations, including staff scheduling, training, and supervising a team of over 30 employees.
- Deliver outstanding customer service to ensure guest satisfaction and maintain repeated business.
- Resolve conflicts and handled complaints with professionalism and empathy.
- Ensure compliance with safety, health, and licensing regulations.
Bartender
Mamajuanacafe
06.2015 - 06.2019
- Provided excellent service in a fast paced environment, skillfully preparing cocktails while maintaining a welcoming atmosphere.
- Developed strong relationships with patrons, fostering a positive guest experience.
- Trained over 30 staff members in company policies, drink recipes, and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
Store Manager
BCBGMAXAZRIA
01.2014 - 02.2018
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
Master of Arts - Computer And Information Sciences
Ramapo College of New Jersey
Mahwah, NJ07-2015
Bachelor - Fashion Marketing And Management
Berkley College
Wayne, NJ07-2011
Skills
- Business operations leadership
- Strong Leadership and team management experience
- Effective conflict resolution and problem-solving abilities
- Multitasking in high-pressure environments
- Exceptional customer service and interpersonal skills
- Bilingual in English, Spanish, and American Sign Language
Certification
- TIPS Certified
- CPR/AED and First Aid Certified
Timeline
Small Business Owner
HunnyBlush
08.2020 - Current
Restaurant Manager
The Ashford
04.2019 - Current
Bartender
Mamajuanacafe
06.2015 - 06.2019
Store Manager
BCBGMAXAZRIA
01.2014 - 02.2018
Master of Arts - Computer And Information Sciences
Ramapo College of New Jersey
Bachelor - Fashion Marketing And Management
Berkley College
Similar Profiles
Jacqueline CuadradoJacqueline Cuadrado
Account Clerk/Cashier at City Of PassaicAccount Clerk/Cashier at City Of Passaic
Giselle AguilarGiselle Aguilar
Brand Ambassador at Aerie By American EagleBrand Ambassador at Aerie By American Eagle
Fernando Jose Alameda RojasFernando Jose Alameda Rojas
Trabajador De Contracción at Remodelación De InterioresTrabajador De Contracción at Remodelación De Interiores