Yamell Guzman
Summary
Healthcare operations leader with 5+ years of experience managing high-volume urgent care environments. Proven success leading multi-site operations, improving workflow efficiencies, driving patient satisfaction, and leading cross-functional clinical teams.
Overview
9
9
years of professional experience
Work History
Practice Manager
CityMD Urgent Care
NYC
11.2023 - Current
- Lead daily operations across multiple urgent care sites, ensuring operational efficiency, compliance, and overall patient experience.
- Partner with Zone VPs, Medical Directors, and executive leadership to support KPIs and drive operational improvements initiatives.
- Manages clinical staff, including hiring, onboarding, training, and performance management.
- Conduct annual performance reviews and provide ongoing coaching and development in collaboration with HR Business Partners.
Assistant Manager
CityMD Urgent Care
NYC
01.2021 - 11.2023
- Supported front of house operations to ensure efficient patient flow and high-quality service delivery.
- Worked alongside Site Manager in hiring and onboarding front desk staff.
- Managed inventory and ordering of medical equipment and clinic essentials.
- Ensured staff members adhered to HIPAA, OSHA, and internal policies to maintain a compliant healthcare environment.
COVID-19 Vaccine Project Manager
CityMD / NYC DOH
Nassau County
02.2020 - 01.2021
- Managed coordination and execution of COVID-19 vaccine pilot programs and large-scale vaccination campaigns.
- Collaborated with Medical Directors and DOH to oversee inventory transport and distribution across NYC.
- Supported rapid operational scaling during public health emergency response efforts.
Clinical Assistant
Citymd Urgent Care
Nassau, NY
08.2017 - 02.2020
- Handle a high volume of inbound/outbound calls to deliver lab/radiology results to provide patient education results alongside clinicians.
- Process physician orders, call or e-send prescriptions, and coordinate referrals to outpatient facilities.
- Update EMR, follow up on patient satisfaction via courtesy calls/emails.
Education
Bachelor of Science - Health Science
Hofstra University
NYSkills
- Multi-Site Operations
- Proficiency in eClinicalWorks & Athena
- KPI & Performance Management
- Patient Satisfaction
- Project Management
- Fluency in Spanish
Timeline
Practice Manager
CityMD Urgent Care
11.2023 - Current
Assistant Manager
CityMD Urgent Care
01.2021 - 11.2023
COVID-19 Vaccine Project Manager
CityMD / NYC DOH
02.2020 - 01.2021
Clinical Assistant
Citymd Urgent Care
08.2017 - 02.2020
Bachelor of Science - Health Science
Hofstra University