Yamile Pasos
Miami
Summary
Dedicated Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer service representative
SouthState Bank
Miami
02.2025 - 02.2026
- Customer Interaction: Greet clients warmly, identify needs through conversation, and offer the bank's products (checking, savings, etc.
- Transaction Processing: Accurately handle financial transactions, including deposits, withdrawals, and loan payments.
- Account Maintenance: Open and maintain deposit accounts and assist with account-related issues or inquiries.
- Problem Resolution: Resolve customer complaints with courtesy and discretion, escalating complex issues when necessary.
- Policy Compliance: Adhere to bank security, audit, and compliance regulations to protect against fraud.
- Technology Utilization: Utilize computer systems to look up customer information and process transactions.
- Assisted customers with account inquiries and transactions efficiently.
- Educated customers on banking products and services effectively.
Customer Service Specialist
Sherwin-Williams
Homestead
12.2021 - 06.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Retail Sales Associate
Bealls Inc.
Miami
07.2021 - 08.2021
- Meet Daily scores For loyalty and credit card numbers as a Cashier
- Recover work environment
- Clean Work area if needed
- Place inventory throughout the store
Customer Service Representative
Assurant
Miami
04.2020 - 06.2021
- Assisted Metro PCS customers with filling out stolen missing or lost devices reports
- Helped order a new one and made sure sent to right location
- Assisted with any problems due to their accounts
- Overall gave best customer service experience
Cashier
Home Depot
Miami
03.2019 - 09.2019
Sales Associate/Customer Service
Old Navy
Miami
10.2018 - 02.2019
- Clean up Store
- Fold and fix Merchandise and clothes in store
Customer Service in Reconnects and Sales support Departments
Alorica
Cutler Bay
10.2017 - 01.2018
- Customer service in Reconnects and Sales support Departments
- Gave the customer the best customer service they deserve
- Sales on Both Direct and AT&T products
Cashier/Customer Service
Aunt Anne's Pretzels
Miami
06.2015 - 08.2015
- Made and Baked Pretzels along with the other Food products.
- Worked on the Cashier for any necessary customer service.
- Organized the food product to be presentable to the customers.
Education
High school diploma - Upper secondary education
Miami Southridge Senior High
Miami, FLSkills
- Bilingual/ Spanish/ English
- Sales Support & Retention
- Typing
- Windows
- Microsoft
- Communication skills
- Restaurant Experience
- Call Center
- Time management
- POS
- Organizational skills
- Customer Service Skills
- CRM software
- Managing customer accounts
- Phone etiquette
- Retail Sales
- Inbound & Outbound Calling
- Computer literacy
- Microsoft Outlook
- Assertive
- Fast Learner
- Adaptable
Certification
Driver's License
Languages
Bilingual
Spanish
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer service representative
SouthState Bank
02.2025 - 02.2026
Customer Service Specialist
Sherwin-Williams
12.2021 - 06.2024
Retail Sales Associate
Bealls Inc.
07.2021 - 08.2021
Customer Service Representative
Assurant
04.2020 - 06.2021
Cashier
Home Depot
03.2019 - 09.2019
Sales Associate/Customer Service
Old Navy
10.2018 - 02.2019
Customer Service in Reconnects and Sales support Departments
Alorica
10.2017 - 01.2018
Cashier/Customer Service
Aunt Anne's Pretzels
06.2015 - 08.2015
High school diploma - Upper secondary education
Miami Southridge Senior High