Yamielys C. Solis Vargas
Hartford,CT
Summary
Organized and dependable candidate with 4+ years of experience in customer service, successful at managing multiple priorities and problem-solving with a positive attitude.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Charter Oak Health Center
Hartford, CT
01.2022 - Current
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Scheduled appointments and maintained and updated appointment calendars
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Operated office equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions
- Answered telephones to give information to callers, take messages or transfer calls.
Head Cashier
Shoprite
Hartford, CT
12.2020 - 12.2021
- Processed cash, check and credit cards for customer purchases
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
- Provided product information and resolved concerns to assist customers
- Supervised others and provided on-the-job training
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Crew Member/Shift Leader
Subway
Hartford, CT
04.2019 - 11.2020
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Counted money in cash drawers and calculated customer tips after shifts
- Trained new employees regarding company policies and food preparation procedures
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift.
Education
HIGH SCHOOL DIPLOMA -
A.I Prince Technical High School
06.2020
Skills
- Database Search and Data Entry Skills
- Quality Standards and Protocols
- Time Management
- Cash Handling
- Calm and Professional Under Pressure
- Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Charter Oak Health Center
01.2022 - Current
Head Cashier
Shoprite
12.2020 - 12.2021
Crew Member/Shift Leader
Subway
04.2019 - 11.2020
HIGH SCHOOL DIPLOMA -
A.I Prince Technical High School
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