Yamil Rivera
Aurora,IL
Summary
Dynamic Patient Access Specialist with a proven track record at Central DuPage Hospital, excelling in customer service and communication. Bilingual in English and Spanish, I leverage strong problem-solving skills to enhance patient experiences while maintaining confidentiality and accuracy in records management. Committed to fostering teamwork and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Central DuPage Hospital
Winfield , IL
08.2021 - Current
- Assisted patients with registration, insurance verification, and documents.
- Maintained patient records, and ensured confidentiality.
- Provided information and resources to patients and their families.
Housekeeper
Central DuPage Hospital
Winfield, IL
05.2019 - 05.2021
- Cleaned and maintained rooms and common areas.
- Ensured high standards of cleanliness and organization.
- Responded to staff request and provided excellent service.
Landscaper
East Aurora School District 131
Aurora, IL
04.2017 - 04.2019
- Performed landscaping duties, including mowing, planting, and maintenance of outdoor spaces.
- Operated and maintained landscaping equipment.
- Collaborated with team members to complete projects on time.
Manager
Burger King
Aurora, IL
08.2015 - 03.2017
- Supervised and trained staff to ensure high-quality service and customer satisfaction.
- Managed inventory, ordering, and scheduling to maintain efficient operations.
- Handled customer complaints and resolved issues effectively.
Education
High School Diploma -
West Aurora High School
Aurora, IL05-2016
Skills
- Bilingual in English and Spanish
- Strong communication and customer service skills
- Team leadership and training
- Time management and organizational skills
- Problem-solving and conflict resolution
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic knowledge of healthcare systems and patient access protocols
Timeline
Patient Access Specialist
Central DuPage Hospital
08.2021 - Current
Housekeeper
Central DuPage Hospital
05.2019 - 05.2021
Landscaper
East Aurora School District 131
04.2017 - 04.2019
Manager
Burger King
08.2015 - 03.2017
High School Diploma -
West Aurora High School
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