YAMILA RIOS
Grand Prairie
Overview
9
9
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
04.2025 - 09.2025
- Assisted in data collection and analysis to track client progress and inform treatment adjustments.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Provided crisis intervention as needed, ensuring client safety and continuity of care during critical incidents.
- Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.
Restaurant Server
Olive Garden
04.2022 - 03.2025
- Delivered superior dining experiences by managing multiple tables simultaneously while maintaining a friendly and efficient demeanor
- Increased customer satisfaction by recommending menu specials and providing personalized service
- Resolved customer conflicts regarding orders and payments, maintaining a calm and professional approach
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards
- Contributed to team success by training new employees on restaurant protocols and customer service best practices
Front Desk Assistant
C & M Tires
08.2020 - 12.2021
- Processed daily cash and credit transactions exceeding $2,000 with 100% accuracy
- Answered customer inquiries, scheduled appointments, and managed incoming calls, enhancing customer engagement and retention
- Identified and resolved customer complaints efficiently, improving overall customer experience
- Organized financial and customer records, supporting the company’s bookkeeping and audit readiness
Student Aid
Montwood Middle School
08.2019 - 06.2020
- Organized and maintained comprehensive filing systems, ensuring easy retrieval of student records
- Assisted administrative staff by handling sensitive data entry tasks with a high level of confidentiality
- Supported the Dean’s office with administrative responsibilities, including answering phones, photocopying, and assisting with student events
Special Olympics Volunteer
Mountain View High School
08.2016 - 06.2017
- Coordinated event logistics, managing team assignments and ensuring smooth participation of athletes
- Operated concession stands, processed cash transactions, and provided exceptional customer service during events
- Designed and choreographed cheer routines to motivate athletes, fostering a positive and encouraging atmosphere
Education
Bachelor of Arts - Psychology, Criminal Justice
University of Texas at El Paso
High School - Law Enforcement, Court Systems
Montwood High School
El Paso, TXSkills
- Records management
- Strong communication
- Conflict resolution
- Relationship-building
- Typing speed 55 WPM
- Crisis intervention
- Data entry
- Applied behavior analysis
Community Service
- Special Olympics Volunteer, Mountain View High School, 08/01/16, 06/01/17, Coordinated event logistics, managing team assignments and ensuring smooth participation of athletes., Operated concession stands, processed cash transactions, and provided exceptional customer service during events., Designed and choreographed cheer routines to motivate athletes, fostering a positive and encouraging atmosphere.
- El Paso Fighting Hunger, Completed 20 hours of community service by sorting and distributing food supplies, helping reduce food insecurity in the local community.
Awards
- 05/01/24, Participant, UTEP Student FBI Academy, Developed foundational skills in law enforcement practices, investigation techniques, and criminal profiling.
- 07/01/20, MHS Business Practicum Elite Award, Recognized for excellence in business operations, organizational management, and leadership initiatives.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Behavior Technician
Action Behavior Centers
04.2025 - 09.2025
Restaurant Server
Olive Garden
04.2022 - 03.2025
Front Desk Assistant
C & M Tires
08.2020 - 12.2021
Student Aid
Montwood Middle School
08.2019 - 06.2020
Special Olympics Volunteer
Mountain View High School
08.2016 - 06.2017
High School - Law Enforcement, Court Systems
Montwood High School
Bachelor of Arts - Psychology, Criminal Justice
University of Texas at El Paso