Yamile Solano
Philadelphia,PA
Summary
Seeking a full-time position in a professional setting to leverage skills and experiences in a meaningful and educational manner. Committed to contributing to a dynamic work environment, applying expertise, and continuing professional growth. Dedicated, motivated, and eager to make a positive impact and contribute to the organization's success.
Overview
13
13
years of professional experience
Work History
Member Experience Advisor 1
American Heritage Credit Union
04.2023 - Current
- Process account-related requests including opening basic consumer accounts and performing file maintenance address changes, name changes, adding/removing signers/owners, plastic card requests.
- Process basic consumer loan-related requests signature and credit card including submitting applications, booking, and disbursing, and file maintenance modification of agreements.
- Assist with Lobby Management including showing members how to use self-serve technology ( PAT, ATM, Mobile Teller, VANA, etc.) to accomplish their basic needs for transactions account information, and account updates.
- Maintain advanced knowledge of digital services (e.g., Mobile teller, Online Teller, Bill Pay, E-deposit, etc.) to educate members and set up their self-service options.
- Engage with members and prospective members to build and deepen trusted relationships by uncovering and recommending appropriate solutions for their short- and long-term financial needs.
Teller: Cashier and Customer Services
Wells Fargo Bank
02.2019 - 02.2023
- My responsibility is to handle customers' financial transactions such as deposits, withdrawals, transfers etc.
- Some of my duties include managing an ATM, balancing vaults, answering phone calls and maintaining the right amount of cash available in order to assist customers.
- I also have experience as a banker, opening and maintaining business and personal accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
Medical Records Clerk
Best Behavioral Health care Inc
03.2016 - 02.2019
- Medical Records, Billing Department, Receptionist (beginning) as well knowledge of doing rejection, Knowledge of use those systems Microsoft work, Excel, Powerpoint also promise, Magellan for client eligibility for service
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
Caregiver
Reliance Homecare Services
02.2015 - 06.2016
- Assist client with daily living, teach my client how to count and cross the street for basic living.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Supervisor of Child Care
Roberto Clemente
07.2014 - 12.2014
- Backed up childcare providers with resources and support to successfully manage classroom environments.
- Trained childcare providers in instructional approaches to help young children develop foundational learning concepts.
Community Service Worker
Congreso Latino
07.2011 - 01.2012
- Community Service Search and Provide educational information due to drug and alcohol
- Assisted managerial staff with administrative tasks and filed paperwork to keep workflows running smoothly.
- Answered customer questions and helped locate requested items.
Education
High School Diploma -
Thomas Edison High School
Philadelphia, Pa06.2015
Skills
Bilingual (Fluent English/Spanish)
Quick learner / Proven leadership abilities Extremely organized
Express Strong verbal and written communication
Ability to work independently or with a group
Thrives in fast-paced work & multitasking
Great customer service skill
- Understanding Customer Needs
- Verbal and Written Communication
- Relationship Building
- Community Integration
- Dependable and Responsible
Timeline
Member Experience Advisor 1
American Heritage Credit Union
04.2023 - Current
Teller: Cashier and Customer Services
Wells Fargo Bank
02.2019 - 02.2023
Medical Records Clerk
Best Behavioral Health care Inc
03.2016 - 02.2019
Caregiver
Reliance Homecare Services
02.2015 - 06.2016
Supervisor of Child Care
Roberto Clemente
07.2014 - 12.2014
Community Service Worker
Congreso Latino
07.2011 - 01.2012
High School Diploma -
Thomas Edison High School
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