Yamileth Aleman Hernandez
Primary Health Medical Group
Nampa,ID
2
Languages
8
years of professional experience
Results-driven professional with experience leading sales teams and supporting patients in fast-paced settings. Known for critical thinking, clear communication, and relationship building, with a track record of improving service, guiding staff, and maintaining organized, accurate records.
Work History
Customer Service Representative
4 Years 6 Months- Answered patient calls, resolved inquiries, and routed concerns to appropriate clinical staff.
- Scheduled appointments, confirmed visit details, and maintained accurate provider calendars.
- Registered patients, verified demographics, and updated medical records with precise information.
- Reviewed insurance details, confirmed eligibility, and supported front-desk billing processes.
- Maintained confidentiality while handling sensitive patient information and compliance requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Private Nanny
9 Months- Planned engaging activities supporting learning, creativity, and developmental milestones
- Supervised children's daily routines, maintaining consistent structure, safety, and age-appropriate care
- Prepared nutritious meals and snacks while accommodating dietary needs and family preferences
- Coordinated school pickups, transportation, and calendar changes to support smooth household schedules
- Monitored behavior and resolved conflicts calmly, reinforcing positive guidance and boundaries
- Communicated clearly with parents about routines, concerns, progress, and daily updates
Sales Manager
1 Year 10 Months- Coached sales associates on product knowledge, selling techniques, and service standards.
- Reviewed sales trends and adjusted staffing, promotions, and floor priorities to meet demand.
- Directed daily sales floor operations, ensuring consistent customer service and smooth transaction flow.
- Monitored inventory levels and coordinated replenishment to support merchandising and availability.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
High School Diploma
Skills
Customer service
Data entry
Coordination
Critical thinking
Appointment scheduling
Team development
Relationship building
Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Primary Health Medical Group
04.2022 - CurrentRead More
Private Nanny
Care.com Inc
02.2021 - 11.2021Read More
Sales Manager
The Mccall Store
08.2018 - 06.2020Read More
Mccall Donnelly High School
High School Diploma
Read More