Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yamileth De La Rosa

Edison,NJ

Summary

Experienced Team Lead with a proven track record at Paris Baguette America, excelling in team leadership and inventory management. Enhanced operational efficiency through strategic budget control and effective work delegation, fostering a collaborative environment. Recognized for improving overall workflow and elevating customer satisfaction through empathetic service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Paris Baguette America
12.2021 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Customer Service Representative

H Mart
06.2018 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved processing time for high-volume invoices by developing organized filing systems and prioritizing tasks efficiently.

Food Service Worker

Gerlandas
10.2017 - 05.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

New Brunswick High School
New Brunswick, NJ
06-2020

Skills

  • Team leadership
  • Food safety compliance
  • Inventory management
  • Effective work delegation
  • Budget control

Certification

  • ServSafe Certification, National Restaurant Association- 06/28/2022-06/28/2027

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Paris Baguette America
12.2021 - Current

Customer Service Representative

H Mart
06.2018 - 12.2021

Food Service Worker

Gerlandas
10.2017 - 05.2018

High School Diploma -

New Brunswick High School

Similar Profiles

CREATE PROFILE