Jessenia Gonzalez
Allentown
Summary
Compassionate Patient Engagement Specialist recognized for ability to complete tasks efficiently and maintain high productivity levels. Skilled in patient communication, healthcare software utilization, and data analysis to improve patient care strategies. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and engagement.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Patient Engagement Specialist
St Luke’s University Health Network
Allentown
10.2024 - Current
- Facilitated patient communication to enhance understanding of health services.
- Managed calendars and appointments for team members and executives.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Provided guidance and advice on best practices related to scheduling initiatives.
Operations Team Lead/ Safety ambassador
Lineage Logistics
Allentown
01.2023 - 04.2024
- Leading and managing a team of logistics professionals, including assigning tasks, providing guidance, and conducting performance evaluations
- Planning and organizing the daily workflow to ensure efficient and timely completion of tasks.
- Coordinating with other departments, such as procurement, warehousing, transportation, and customer service, to facilitate smooth operations
- Collaborating with suppliers, vendors, and carriers to coordinate inbound and outbound shipments.
- Analyzing key performance indicators (KPIs) such as on-time delivery, transportation costs, and inventory accuracy to identify areas for improvement.
- Resolving logistics-related issues and challenges, such as transportation delays, inventory discrepancies, and customer complaints.
- Ensuring compliance with health, safety, and environmental regulations in all logistics activities.
- Ensuring a high level of customer satisfaction by meeting delivery deadlines, resolving issues promptly, and maintaining effective communication with customers
Inventory Tech
Lineage Logistics
Allentown
09.2022 - 01.2023
- Conduct cycle counts to reconcile customer's inventory
- MRS Scanner knowledge
- Assist operations with any problems they might encounter
- Complete system audits in a timely manner to ensure operations efficiency
- Locate lost product, complete customer requests
- Work with continuous improvement (Lean Team), to validate process effectiveness
- Use of WMS systems to problem solve and gather information
Human Resource Administrator
Fresco System, USA Inc.
Telford
04.2013 - 09.2022
- Provide general administrative support to the HR department, including scheduling meetings, preparing correspondence, and maintaining office supplies
- Assist with special projects and initiatives as assigned by HR management.
- Assisting with job postings, candidate screening, and scheduling interviews.
- Coordinating new hire paperwork, background checks, and pre-employment screenings
- Facilitating the onboarding process for new employees, including orientation and training
- Attends and schedules meetings and interviews as requested by the director of HR.
- Made photocopies; mails, scans and emails documents; and performs other clerical functions.
- Index, and maintain employee records to meet administrative and legal requirements
- Processes mail
- Assists or prepares correspondence as requested.
- File documents into appropriate team member files.
Education
High School -
Luis Munoz Marin High School
Yabucoa, PRSkills
- Microsoft Office
- Data Entry
- Great Communication Skills
- Ability to lead, motivate, and inspire a team
- Team-Player/Self Motivator
- Conflict Resolution
- Quality Control
- Outlook
- WMS
- Box
- DLX
- Dayforce
- Excellent organizational abilities to manage
References
Available upon request
Timeline
Patient Engagement Specialist
St Luke’s University Health Network
10.2024 - Current
Operations Team Lead/ Safety ambassador
Lineage Logistics
01.2023 - 04.2024
Inventory Tech
Lineage Logistics
09.2022 - 01.2023
Human Resource Administrator
Fresco System, USA Inc.
04.2013 - 09.2022
High School -
Luis Munoz Marin High School