Yamilex Castro
Des Moines,US
Summary
Proactive leader with strengths in communication and collaboration. Passionate and motivated, with a drive for excellence. Strong time management and organizational skills, with fluency in multiple languages.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent Supervisor
Envoy Air
04.2024 - Current
- Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
- Collaborated with airline representatives to address any issues or concerns related to ramp operations in a timely manner.
- Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
- Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
Lead Ramp Agent
Envoy Air
10.2023 - 04.2024
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
- Guided aircraft into and out of parking positions using hand signals.
Patient Care Technician
CommonSpirit Health
10.2022 - 04.2023
- Utilized computer systems for charting patient data
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
Cargo Agent
Mercury Air Cargo
06.2021 - 03.2022
- Maintained records of shipment manifests, invoices, bills of lading, customs documents and other related paperwork
- Inspected packages for damages prior to loading onto planes or trucks
Account Resolution Specialist
Wells Fargo
02.2020 - 04.2021
- Negotiated with customers to reach payment agreements
- Executed collection calls and correspondence to solicit payment on overdue account balances
Ramp Supervisor
Delta Global Services
02.2016 - 08.2019
- Developed and implemented safety policies to ensure the protection of employees and equipment
- Collaborated with internal team to support safe and on-time departures
- Directed ground crews in loading, unloading, securing, or staging of aircraft cargo or baggage
- Enforced strict security protocols when handling cargo to ensure safety of passengers, crew and ground personnel
Education
High School Diploma -
Lincoln High School
Des Moines, IA01.2005
Skills
- Time management
- Bilingual
- Organizational Skills
- Dependable and responsible
Certification
- BLS CPR, American Heart Association
- CNA License, Des Moines Area Community College
Timeline
Ramp Agent Supervisor
Envoy Air
04.2024 - Current
Lead Ramp Agent
Envoy Air
10.2023 - 04.2024
Patient Care Technician
CommonSpirit Health
10.2022 - 04.2023
Cargo Agent
Mercury Air Cargo
06.2021 - 03.2022
Account Resolution Specialist
Wells Fargo
02.2020 - 04.2021
Ramp Supervisor
Delta Global Services
02.2016 - 08.2019
- BLS CPR, American Heart Association
- CNA License, Des Moines Area Community College
High School Diploma -
Lincoln High School
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