Yamily Carrasquillo
Naples,FL
Summary
Experienced with front-of-house operations and guest services. I utilizes strong organizational and leadership skills to maintain smooth service flow. Track record of enhancing customer satisfaction and resolving conflicts effectively.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Head Hostess/Server
Rocco's Tacos Tequila Bar
Naples, Florida
03.2022 - Current
- Coordinated with kitchen and waitstaff to facilitate seamless service during peak hours.
- Managed reservations and seating arrangements to optimize guest experience in a high-volume tequila bar.
- Trained new host staff on customer service standards and operational procedures to maintain service quality.
Cashier
publix
Bonita Springs, Florida
01.2021 - 05.2021
- Greeted customers and addressed questions about store products and services, fostering a welcoming environment.
- Assisted customers with product inquiries, enhancing their shopping experience through friendly service.
- Educated customers on promotions and loyalty programs to enhance shopping experience.
- Verified price accuracy and resolved pricing discrepancies, ensuring customer satisfaction and trust.
- Assisted management with various tasks to support store operations.
- Restocked shelves with merchandise to maintain inventory levels.
Supervisor
Bealls Outlet
Bonita Springs, Florida
05.2020 - 11.2020
- Supervised daily store operations to ensure smooth workflow and customer satisfaction.
- Managed inventory control processes to ensure optimal stock levels and organization for efficient operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mentored newly hired employees on company programs, enhancing their onboarding experience.
- Trained new employees on company policies and procedures, facilitating smoother transitions into roles.
host/server/busser/food runner
iguana mia
Bonita Springs, Florida
11.2018 - 08.2020
- Engaged customers to elevate dining experiences through attentive service.
- Conducted service walk-throughs to assess guest satisfaction and communicated specific needs to serving staff, improving service quality.
- Supported team objectives by collaborating on projects and taking on additional responsibilities during staff shortages, ensuring seamless operations.
- Collaborated with diverse coworkers to achieve project goals and resolve product-related issues, enhancing team synergy.
server
Stir Crazy
Estero, Florida
09.2016 - 11.2018
- Delivered exceptional customer service, enhancing guest satisfaction during dining experiences.
- Coordinated with hosts, bussers, and kitchen staff to efficiently prepare and serve customers.
- Supported food and beverage service, ensuring cleanliness and organization of dining area.
Education
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Fort Myers High
Fort Myers, FLSkills
- Guest service
- Effective communication
- Problem resolution
- Team collaboration
- Reservations management
- Hospitality and accommodation
Languages
English Professional
Spanish Professional
Timeline
Head Hostess/Server
Rocco's Tacos Tequila Bar
03.2022 - Current
Cashier
publix
01.2021 - 05.2021
Supervisor
Bealls Outlet
05.2020 - 11.2020
host/server/busser/food runner
iguana mia
11.2018 - 08.2020
server
Stir Crazy
09.2016 - 11.2018
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Fort Myers High