Yaminah Newsome
Chicago,IL
Summary
Compassionate and dedicated professional with seven years of experience in the medical field. Strong leadership background and an emphasis on accurate patient data collection to ensure proper registration is completed. Skilled in team management, including scheduling, recruitment, coaching and performance reviews. Hands on and visible leadership style. Focused on combining thorough registration methods with patient centered practices to achieve exceptional patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Trainer
Erie Family Health Centers
01.2020 - 01.2024
- Responsible for training patient access representatives.
- Provide end-user medical insurance training and ongoing end-user support for insurance, customer service, and scheduling protocols.
- Responsible for development and ongoing maintenance of all insurance selection and customer service training materials.
- Support the needs of front end registration and scheduling personnel other support related to service excellence and telephone based customer service.
Residential Crisis Case Manager
Catholic Charities Diocese Joliet
01.2019 - 01.2020
- Arranges for and provides transportation for youth, such as school appointments, medical appointments, court and ACRs.
- Refers and links youth to necessary resources to meet needs, including external therapy, medical and educational resources, and psychological and psychiatric specialists.
- Acts as a liaison with multiple public and private agencies to advocate and assist with the service needs of the youth.s, and Clinical Summaries; complete Discharge Summaries..
- Acts as a liaison with multiple public and private agencies to advocate and assist with the service needs of the youth
Patient Access Specialist II
Rush University Medical Center, RUMC
01.2018 - 01.2018
- Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the EPIC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
Education
Bachelors of Health Science B.A -
Tuskegee University
12.2022
Skills
- Leadership
- Problem solving
- Critical thinking
- Point of Sales Sales Support
- Medical Terminology
- EPIC
- Electronic health records
Certification
- CHAA(certified healthcare access associate)
- Naloxone certified
- DCFS child mandated reporter
- CPR
Timeline
Patient Access Trainer
Erie Family Health Centers
01.2020 - 01.2024
Residential Crisis Case Manager
Catholic Charities Diocese Joliet
01.2019 - 01.2020
Patient Access Specialist II
Rush University Medical Center, RUMC
01.2018 - 01.2018
Bachelors of Health Science B.A -
Tuskegee University
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