Yamisleidi Hernandez
Miami,FL
Summary
Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism.
Sharp dispatcher with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
22
22
years of professional experience
Work History
Logistics Coordinator//Dispatcher
Lazaro Delivery
06.2023 - Current
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Print delay orders from customers .
- Answer phone calls.
- Import and Export orders .
Truck Dispatcher
Arel Trucking Inc
01.2023 - 03.2023
- DAT 360 and Truck Stop
- DOT Rules and Regulations
- Answered phone calls and responded to customer emails.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Scheduled and dispatched drivers to locations.
- Provide tracking updates to customer, on time pick up & delivery
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored vehicle locations to coordinate timely arrivals.
Truck Dispatcher
4H Trucking Llc
05.2019 - 01.2023
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Scheduled and dispatched drivers to locations .
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- DAT 360 and Truck Stop
- DOT Rules and Regulations
Truck Dispatcher
Gables Transport Inc
01.2015 - 05.2019
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Truck Dispatcher
Yk Freight Inc
01.2009 - 01.2014
- Answered phone calls and responded to customer emails.
- Scheduled and dispatched drivers to locations .
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Communicated with customers to provide delivery updates and resolution.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Truck Dispatcher
Guzman Brothers Corp
03.2002 - 01.2009
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Scheduled and dispatched drivers to locations .
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored vehicle locations to coordinate timely arrivals.
- Worked closely with customers to effectively resolve issues and complaints.
- Analyzed customer delivery needs and developed tailored delivery solutions.
Education
No Degree -
South Miami Senior High School
Miami, FL05.2000
Skills
- Customer Service Standards
- Safe Driving Practices
- Dispatcher Monitoring
- Fleet Operations
- Driver Communications
- Complex Problem-Solving
- Team Collaboration
- Communications Strategies
Timeline
Logistics Coordinator//Dispatcher
Lazaro Delivery
06.2023 - Current
Truck Dispatcher
Arel Trucking Inc
01.2023 - 03.2023
Truck Dispatcher
4H Trucking Llc
05.2019 - 01.2023
Truck Dispatcher
Gables Transport Inc
01.2015 - 05.2019
Truck Dispatcher
Yk Freight Inc
01.2009 - 01.2014
Truck Dispatcher
Guzman Brothers Corp
03.2002 - 01.2009
No Degree -
South Miami Senior High School
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