Yamuri Castro Munoz
Houston,TX
Summary
Assisted in daily operations at fast food restaurant, gaining valuable experience in customer service and teamwork. Progressed to assistant manager role within five months, demonstrating commitment to learning and leadership. Transitioned to front desk receptionist position at family clinic, utilizing customer service and cash handling skills. Developed strong rapport with patients, enhancing overall clinic experience through effective communication.
Overview
4
4
years of professional experience
Work History
Front Office Assistant
Legacy Clinic
Houston, TX
09.2024 - 10.2025
- Managed front desk operations, ensuring timely and efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability and client satisfaction.
- Maintained accurate records of visitor logs and phone inquiries to support office organization and security protocols.
- Assisted in the preparation of meeting materials, enhancing communication and workflow efficiency among team members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Front Desk Receptionist
Top Health Family Clinic
Houston, TX
08.2023 - 02.2024
Assistant Manager
Little Caesars Pizza
Houston, TX
09.2021 - 08.2023
Education
4 years - undefined
International Leadership Charter School
Houston, TX05.2023
Skills
- Executed daily cash transactions and reconciliations to maintain financial integrity
- Executed daily cash transactions and reconciliations to support operational efficiency
- Managed vehicle navigation and route planning to optimize travel efficiency and reduce delays
- Achieved optimal equipment performance through proactive maintenance initiatives Reduced operational disruptions by implementing effective troubleshooting protocols Enhanced team efficiency by fostering a culture of continuous improvement in maintenance practices
- Coordinated various administrative tasks, including data entry and record management, to enhance workflow efficiency
- Monitored and organized inventory to ensure accessibility and accuracy
- Demonstrated proficiency in verbal and written communication to support project objectives and stakeholder engagement
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Implemented strategic leadership practices to inspire and motivate team members towards achieving common goals
- Applied organizational expertise to optimize team coordination and task prioritization
- Delivered precise bilingual translations to ensure clear communication
Languages
Spanish
Professional Working
Timeline
Front Office Assistant
Legacy Clinic
09.2024 - 10.2025
Front Desk Receptionist
Top Health Family Clinic
08.2023 - 02.2024
Assistant Manager
Little Caesars Pizza
09.2021 - 08.2023
4 years - undefined
International Leadership Charter School