Yan Tu
Glenarm,IL
Summary
I started as a hostess, have worked as a server, and later on made my way to the manager position. I have a proven track record at every place I worked at with enhancing customer satisfaction and streamlining operations. I also am good at money handling and daily cash flow monitoring. I've successfully trained our staff and improved financial accuracy. I’m easy going and like working with people.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Yummy Crab
Springfield, IL
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly. Have kept good customer relationship.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Part Time Store Manager
Imperial Buffet
Bloomington, IL
12.2011 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly. Have kept good customer relationship.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Degree - Accounting And Finance
Heartland Community College
Normal, IL05.2010
Skills
- Money Handling
- Product and service knowledge
- Staff Supervision
- Workload Management
- Retail Operations
- Employee Scheduling
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Hiring and Training
Languages
Chinese (Mandarin)
Native or Bilingual
Certification
- Food Handler’s License
- Food Protection Manager
Additional Information
My son and I make and sell Freezedried treats over holiday seasons. We have a cottage license to make those treats at home. Then we would go to some vendor events. I do all the booking, and my son helps with production and sales. We have built some good relationships with some event organizer around Springfield area, such as Peoria, Decatur. We have also had a small but loyal customer base. It’s a fun and educational experience for my son and a great way for me to teach my son how to interact and build a positive relation with potential clients.
Timeline
Assistant Manager
Yummy Crab
01.2021 - Current
Part Time Store Manager
Imperial Buffet
12.2011 - 03.2020
Associate Degree - Accounting And Finance
Heartland Community College