Summary

Work History

Education

Skills

LANGUAGES

ACTIVITIES

INTERESTS

Timeline

Yana Lawhon

Columbia,,South Carolina

Summary

Compassionate Patient Services Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Offers demonstrated skills in management and service coordination. Well-versed in standards, policies and procedures. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Expertly handles inquiries and service questions to meet patients' needs. Positive and upbeat team player with excellent communication skills.

Work History

Patient Services Representative

Prisma Health Richland Hospital

Columbia, SC

2015 - Present

Experienced Patient Services Representative supporting all aspects of day-to-day operations of a pediatric specialty clinic.
Greeting of patients for scheduled appointments and verifying essential demographic data.
Verifying insurance coverage and authorizations for services.
Making new patient referrals
Answering questions of parents or caregivers, providing essential information at all stages of communication and care both in person and on the telephone.
Managing patient-responsible account balances, co-payments, and end of day closing procedures.

Deposit Operations Specialist

First Citizens Bank & Trust

Columbia, SC

2014 - 2015

Responsible for daily investigation and reconciliation of teller and customer transactions.
Scanned and transmitted bank transactions interface with balancing and posting systems.
Resolved customer inquiries regarding deposit accounts in a timely manner.
Reviewed and monitored daily account activity to ensure compliance with regulations and procedures.
Coordinated with operational departments and branches to ensure smooth processing of transactions.
Communicated with customers and managements, and writing essential reports.

Virtual Proof Operator

Tri Counties Bank

Chico, CA

2007 - 2013

Primary responsibility for keying and balancing customer transactions to secure department closing procedures of a major regional bank.
Maintained confidentiality of bank records and client information.
Prepared receipt and withdrawal reports on daily and weekly basis.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Library Assistant

California State University, Los Angeles

Chico, CA

2001 - 2004

Maintained circulation of books and slides.
Catalogued new books, slides and materials.
Conducted inventory of library collections on a regular basis.
Prepared reports summarizing circulation data trends or usage statistics.
Assisted faculty and diverse student body, both domestic and international, with research.

General Dentist

Dnipro Dental Clinic

Dnipro, Ukraine

1991 - 1994

Provided comprehensive dental care services to a wide range of patients.
Performed oral examinations, took x-rays and performed other diagnostic tests.
Diagnosed oral diseases and developed treatment plans for various conditions.