Amanda Martinez
Braselton,Ga
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
25
25
years of professional experience
Work History
Patient Services Representative
Georgia Heart Institute
02.2019 - Current
- In my time with the heart center, the job responsibilities have included Scheduling patients for Doctor visits, both new and established
- Processing and verifying patient insurance
- Scheduling patients for cardiovascular testing when needed
- Processing and accounting for copays and preparing end-of-day deposits
- Calling patients for rescheduling and answering questions regarding scheduling when needed
- Assisting patients with anything else they may need.
Publix Supermarkets
02.1999 - 01.2019
- During my time at Publix, I have worked in 8 locations and held various job titles
- Customer Service Sta (September 1999-July 2003, August 2004-July 2007, April 2013-February 2019): Accurately handling complaints or disgruntled customers, answering questions about products, maintaining cash accountability in all registers at Customer Service as well as precise accountability with bookkeeping and accounting
- Training and coaching new hires on expectations and procedures specific to their bagging or cashiering positions
- Administrative Coordinator (July 2007-April 2013): HR/Administrative duties including processing payroll, new-hire paperwork, assisting with insurance open enrollment, payroll corrections and maintaining and organizing personnel files
- In 2013, this position with Publix was removed
- The company began to put more of these responsibilities upon the managers throughout the store, therefore not needing a single associate doing the job.
- Assistant Customer Service Manager (July 2003-August 2004): Managing the schedules of an entire department (20+ associates), training and coaching others who were striving to go into a management position
- Constructively counseling associates when they would have customer complaints, cash discrepancies, or issues with other associates
- In 2004, my oldest daughter was born
- I made the decision to no longer continue my management position so I could spend more time with my newborn
- It was after my maternity leave I returned to work in the Customer Service Sta Position.
- Cashier (February 1999 - September 1999)
Education
High School Diploma -
West Hall High School
Lanier Technical College
05.2017
University of North Georgia (formerly Gainesville State College)
06.2000
Skills
- Exceptional customer service
- Organizational abilities
- Ability to complete tasks in a timely manner without supervision
- Proficient in Microsoft Word and other programs
- Problem-Solving
- Multitasking and Organization
- Relationship Building
- Phone and Email Etiquette
- Payment Processing
- Registration and Admissions
- Training Coordination
- Scheduling Diagnostic Procedures
- Registration management
- Customer Service
- HIPAA Compliance
- Patient confidentiality
Awards
- Recognition for going above and beyond job duties to assist customers with problems and helping them find solutions
- Recognition for helping in other areas of the store when there was a shortage of associates
Timeline
Patient Services Representative
Georgia Heart Institute
02.2019 - Current
Publix Supermarkets
02.1999 - 01.2019
High School Diploma -
West Hall High School
Lanier Technical College
University of North Georgia (formerly Gainesville State College)