Yana Sokol
Asheville,NC
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
2
2
years of professional experience
Work History
Cashier (Customer Service)
Zaxby's Restaurant
Asheville, North Carolina
12.2021 - Current
- Maintained current knowledge of store promotions to highlight sales to customers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Created successful strategies to develop and expand customer sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Abtech
Asheville, NCSkills
- Drawer Balancing
- Product Recommendations
- Cash Register Operation
- POS Systems
- Customer Service
- Returns Processing
- Customer Assistance
- Payment Collection
- Payment Processing
- Order Verification
- Cleaning and Sanitizing
- Loss Prevention
- Staff Training
- Money Handling
- Daily Reporting
- Order Taking
- Staff Mentoring
Languages
Russian
Professional
Ukrainian
Native/ Bilingual
English
Full Professional
Timeline
Cashier (Customer Service)
Zaxby's Restaurant
12.2021 - Current
High School Diploma -
Abtech
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