Yanaleise soto
Mesa, Arizona
Summary
Detail-oriented professional with experience in high-volume dining environments. Known for exceptional communication, upselling and multitasking abilities, effectively managing multiple tables while ensuring guest satisfaction and addressing inquiries promptly. Additionally, I love to cultivate strong customer relationships and enhancing overall dining experience through attentive and genuine service.
Overview
5
5
years of professional experience
Work History
Server
Sapori D'Italia
Fountain Hills, AZ
06.2025 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with kitchen staff to synchronize food preparation and service timelines.
- Coordinated with management to address customer complaints and resolve issues promptly.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Receptionist
Gems and Gents Bodywork
Mesa, AZ
04.2024 - 06.2025
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Assisted clients with inquiries, providing exceptional service to enhance overall experience.
- Maintained organized filing system for client records and appointment logs, improving efficiency.
- Effectively informed clients about different membership options to benefit the customer as well as upsell for the business. Consistently signed up clients with a monthly membership that fits their needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cashier/Server
Barros Pizza
Mesa, AZ
12.2020 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
High School Diploma -
Skyline High School
Mesa, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Effective Communication
- Multitasking and organization
- Upselling techniques
Timeline
Server
Sapori D'Italia
06.2025 - Current
Receptionist
Gems and Gents Bodywork
04.2024 - 06.2025
Cashier/Server
Barros Pizza
12.2020 - 04.2024
High School Diploma -
Skyline High School