Yanary Gonzalez
Tampa,FL
Summary
Driven and motivated professional with a strong passion for delivering exceptional customer service. Committed to achieving success in the customer services field, constantly seeking opportunities to enhance skills and contribute to the growth of the organization. With a keen eye for identifying areas of improvement, dedicated to providing top-notch service and ensuring customer satisfaction. Eager to take on new challenges and advance career, strives to make a positive impact in every interaction.
Overview
16
16
years of professional experience
Work History
Massage Therapist
YNE Infinity Spa
Tampa, FL
01.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
Front Desk Receptionist and Medical Assistant
Shahid Iqbal
01.2015 - 02.2019
- Allergy Skin Testing
- PFTs
- Immunotherapy shots
- Validated insurance coverage.
- Handled numerous inbound calls daily.
- Coordinated and managed appointment schedules.
- Recorded patient information accurately.
- Handled copay collection.
- Oversaw document organization and distribution.
Medical Assistant/ Front Desk
Dr. Anthony A Fernandez
Tampa, FL, USA
01.2009 - 01.2012
- Assisted healthcare professionals by preparing patients for examinations and procedures.
- Managed patient records to ensure accuracy and confidentiality.
- Improved patient experience by efficiently scheduling appointments and handling inquiries.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Improved workflow by efficiently handling patient check-in and check-out processes.
- Coordinated with insurance companies to verify patient coverage and benefits.
- Recorded vital signs and patient information for accurate medical records.
- Organized patient files and records to improve accessibility and reduce wait times.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Massage Therapy License -
Florida Massage And Beauty Institute
Tampa, FL08.2020
Medical Assistant Diploma -
Everest University
Tampa, FL01.2009
High School Diploma -
Florida Christian Academy
Miami, FL01.2008
Skills
- 8 years of Medical Receptionist and Medical Assistant experience
- Bilingual (English - Spanish)
- Good customer service and computer skills
- Organized
- Goal oriented
- Responsible
- Fast learner
Timeline
Massage Therapist
YNE Infinity Spa
01.2021 - Current
Front Desk Receptionist and Medical Assistant
Shahid Iqbal
01.2015 - 02.2019
Medical Assistant/ Front Desk
Dr. Anthony A Fernandez
01.2009 - 01.2012
Medical Assistant Diploma -
Everest University
High School Diploma -
Florida Christian Academy
Massage Therapy License -
Florida Massage And Beauty Institute