Yancarlos Rodriguez Manzueta
Deltona
Summary
Customer-focused professional with experience in retail operations, team leadership, customer service, and relationship building. Proven ability to communicate effectively, resolve customer concerns, manage daily operations, and work in fast-paced environments while maintaining professionalism and accuracy. Bilingual in English and Spanish with strong interpersonal skills and a passion for helping customers find solutions that meet their needs. Seeking to leverage sales, service, and operational experience in a Personal Banker role with Wells Fargo.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Benefits Advisor
Healthinsurance.com
Lake Mary
12.2025 - 05.2026
- Assisted clients in understanding health insurance options and benefits.
- Evaluated client needs to recommend suitable insurance plans.
- Educated customers on enrollment processes and deadlines.
- Utilized CRM software to manage client information effectively.
- Resolved client inquiries through effective communication and problem-solving skills.
Store Manager
U-Post Shipping Center
Daytona Beach
02.2024 - 11.2025
- Manage daily business operations, customer transactions, shipping services, and inventory control in a fast-paced retail environment.
- Build strong customer relationships by providing personalized service and resolving issues quickly and professionally.
- Train and supervise team members to improve customer service, operational efficiency, and workplace performance.
- Assist customers with service recommendations and solutions based on their individual needs.
- Maintain accurate records, process payments, and ensure compliance with company procedures and operational policies.
- Implement promotional and customer engagement strategies that improved customer traffic and overall sales performance.
- Handle high-volume customer interactions while maintaining professionalism, accuracy, and attention to detail.
Food Champion
Taco Bell
Deltona
01.2023 - 02.2024
- Delivered excellent customer service in a high-volume environment while maintaining accuracy and efficiency.
- Handled cash transactions and processed customer orders with attention to detail.
- Collaborated with team members to meet performance goals and maintain operational standards.
- Assisted with inventory tracking, stocking, and maintaining organized workstations.
- Resolved customer concerns professionally to ensure a positive customer experience.
- Demonstrated adaptability and multitasking skills during busy shifts and peak business hours.
Education
High School Diploma -
Pine Ridge High School
Deltona, FL05-2022
Skills
- Customer Relationship Building
- Sales & Cross-Selling
- Cash Handling & Transactions
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Team Leadership & Training
- Communication Skills
- Bilingual: English & Spanish
- Operational Efficiency
- Microsoft Office & Computer Systems
- Time Management & Multitasking
- Compliance & Policy Adherence
- CRM management
- Critical thinking
Certification
- Florida Notary Public
- FLA Health Agent (2-40 license)
Timeline
Benefits Advisor
Healthinsurance.com
12.2025 - 05.2026
Store Manager
U-Post Shipping Center
02.2024 - 11.2025
Food Champion
Taco Bell
01.2023 - 02.2024
High School Diploma -
Pine Ridge High School