YANCY NURSE
Brooklyn
Summary
Sales Engineer | Solutions Engineer Solutions-oriented Sales Professional who is experienced in cross-functional team collaboration. Able to deliver results with expertise in strategic planning, problem-solving, and organization. Capable of combining technical knowledge with sales skills to serve as a primary contact for product demonstrations, client needs assessments, technical specifications, and communication of complex concepts to non-technical audiences. TECHNICAL SUMMARY: Research/Discovery Project Management Presentation Skills Microsoft Office product Product Demos Cloud Platform (SaaS, PaaS, IaaS) CRM (Hubspot) Kubernetes, Terraform Data Tracking Sales Management Client Satisfaction & Retention Cost Control & Reduction
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Engineer
Careerist.com
09.2022 - 10.2022
- Became the go-to-expert in matters related to warm client outreach (20% of mutual response)
- Managed the whole sales cycle to get potential clients for long-term relationships
- Liaised with the sales and management teams to conduct product demonstrations for customers
- Respond to client questions regarding our solutions and other technical aspects of the product
- Research the industry on an ongoing basis to know what changes may be on the horizon that will impact current and future sales.
Trainer
Delta
10.2010 - 10.2021
- Achieved high performance and minimized compliance issues by fully training 200 employees
- Collaborated with senior trainers to develop training courses improving on-time training delivery
- Closed skill gaps identified in existing employees with well-coordinated courses to improve productivity by 30%
- Conducted surveys to gauge the impact of training to make improvements.
Supervisor
US Helicopter
04.2006 - 10.2010
- Led team of 20 employees through the on-boarding process for quick integration into daily operations
- Forecasted service demand to inform resource planning, and increase business development
- Refined plans to generate bottom-line results, improve account base by 45%, and build durable relationships
- Executed company-standard opening and closing procedures on a daily basis.
Corporate Travel Counselor
American Express
05.2004 - 04.2006
- Prepared and booked complex and large-scale domestic and international travel packages
- Communicated with clients to determine budgets, travel timelines, and accommodation preferences
- Kept travelers informed about any changes to itineraries by drafting and updating them
- Captured travel-related information into the Sabre reservation system.
Education
Bachelor of Aviation Science and Management - undefined
Middle Georgia University
2022
Skills
- Team Collaboration
- Sales Transactions
- Customer Advocacy
- Presentation Skills
- Outreach Initiatives
- Customer Service and Assistance
- Organization Skills
- Pre-Sales Support
Certification
Aviation Management
Timeline
Sales Engineer
Careerist.com
09.2022 - 10.2022
Trainer
Delta
10.2010 - 10.2021
Supervisor
US Helicopter
04.2006 - 10.2010
Corporate Travel Counselor
American Express
05.2004 - 04.2006
Bachelor of Aviation Science and Management - undefined
Middle Georgia University