Yandiel Gonzalez Rubio
Cape Coral,FL
Summary
Resourceful professional with experience in retail and customer service. Strong problem-solving and time management skills enhance team efficiency and customer satisfaction. Committed to fostering positive relationships to drive repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Havana Knight's
Lehigh Acres, FL
01.2026 - Current
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Built relationships with customers to encourage repeat business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining financial integrity of restaurant operations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
DD's Discount Store
Fort Myers, FL
11.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Handled cash and electronic payments, ensuring secure financial transactions.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Trained new cashiers on operational procedures and customer service techniques.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Volunteer
Adventist Community Services
Cape Coral, FL
10.2025 - Current
- Collaborated with team members to distribute resources effectively to families in need.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Maintained clean, neat, and operational facilities to serve program needs.
Volunteer
Kiwanis Club Thrift Store
Cape Coral, FL
10.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Organized merchandise displays to maximize visibility and attract customer attention effectively.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Laboratory Assistant
Quest Diagnostics
Miami, FL
09.2024 - 11.2025
- Conducted routine laboratory tests, ensuring adherence to safety protocols and standard operating procedures.
- Prepared samples for analysis, maintaining accuracy and consistency in labeling and documentation.
- Assisted in quality control measures, verifying equipment functionality and reagent conditions.
- Collaborated with team members to streamline workflow processes, enhancing overall laboratory efficiency.
- Trained new staff on laboratory procedures and best practices to promote knowledge sharing and compliance.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Troubleshot and resolved equipment and process issues.
- Participated in lab meetings and project presentations.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Education
Associate of Science - Computer Science
Florida International University
Miami, FL06-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
- Exceptional customer service
Certification
- CET - EKG Technician
- NCET - ECG Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Havana Knight's
01.2026 - Current
Cashier
DD's Discount Store
11.2025 - Current
Volunteer
Adventist Community Services
10.2025 - Current
Volunteer
Kiwanis Club Thrift Store
10.2025 - Current
Laboratory Assistant
Quest Diagnostics
09.2024 - 11.2025
Associate of Science - Computer Science
Florida International University