Yaneca Johnson
Nashville
Summary
Detail-oriented professional with strong customer service skills, enhancing guest/ client experiences through effective communication and organization. Committed to delivering exceptional support and establishing positive relationships.
Overview
3
3
years of professional experience
Work History
Communications Operator
Omni Hotels & Resorts
Nashville, TN
05.2024 - 09.2025
- Operated multi-line telephone system to manage incoming calls and guest inquiries efficiently.
- Coordinated communication between hotel departments to ensure seamless guest services and operations.
- Maintained accurate records of calls, messages, and requests for timely follow-up by staff.
- Assisted in training new communications team members on protocols and software usage.
Retail Sales Associate
Fossil Outlet Store
Nashville, TN
09.2023 - 01.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system accurately to process transactions efficiently.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Food Runner
Dave & Buster's
Nashville, TN
10.2022 - 02.2023
- Delivered food and beverages promptly to guests, ensuring accuracy and quality of orders.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to streamline order delivery during peak service times.
- Trained new team members on food running procedures and customer service standards.
- Ensured compliance with health and safety regulations throughout service operations.
Education
No Degree - Liberal Arts
Lipscomb University
Nashville, TNNo Degree - Mortuary Science
John A. Gupton College
Nashville, TN01-2027
Skills
- Strong attention to detail
- Empathy and patience
- Radio operation
- Professionalism and courtesy
- Telephone reception
- Customer service
- Listening skills
- Organizational skills
Timeline
Communications Operator
Omni Hotels & Resorts
05.2024 - 09.2025
Retail Sales Associate
Fossil Outlet Store
09.2023 - 01.2024
Food Runner
Dave & Buster's
10.2022 - 02.2023
No Degree - Liberal Arts
Lipscomb University
No Degree - Mortuary Science
John A. Gupton College