Yaneli Benitez
Spring,TX
Summary
Dedicated professional with a focus on guest relations and problem-solving. Experience in resolving customer complaints and establishing lasting relationships, committed to driving sales growth and operational excellence.
Overview
5
5
years of professional experience
Work History
FOM/Sales Manager
TownePlace Suites by Marriott
Conroe, Texas
05.2025 - Current
- Analyzed market trends to identify and capitalize on new sales opportunities.
- Established and nurtured relationships with key clients, while retaining existing customer base.
- Developed promotional strategies to enhance visibility of hotel services.
- Oversaw daily operations and managed front desk activities, ensuring operational efficiency and service quality.
- Coordinated guest relations, enhancing customer satisfaction and fostering loyalty.
- Conducted regular team meetings to align on goals and performance expectations.
- Resolved customer complaints regarding sales and service.
Sales Coordinator
Courtyard by Marriott
Houston, Texas
03.2023 - 11.2025
- Coordinated daily operations between departments to ensure smooth guest service.
- Assisted sales team with preparing proposals and contracts for clients.
- Organized and scheduled meetings for sales presentations and client follow-ups.
- Developed training materials for new staff on sales processes and systems.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Performed follow-up calls with customers after each sale was completed.
- Coordinated and finalized sales proposals to complete purchases.
Sales Director
TownePlace Suites by Marriott
Tomball, Texas
11.2024 - 05.2025
- Developed sales strategies to enhance revenue for hotel accommodations.
- Coordinated sales efforts with other departments to ensure seamless operations.
- Conducted regular meetings to review sales goals and adjust strategies accordingly.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Attended trade shows, conferences and industry events to promote the company's brand image.
Front Desk Agent
Courtyard by Marriott
Houston, Texas
08.2021 - 03.2023
- Greeted guests and provided information about hotel services and amenities.
- Managed check-in and check-out processes efficiently for guests.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Assisted with billing processes and processed payments accurately for guests.
- Collaborated with housekeeping to ensure rooms were ready for incoming guests.
- Coordinated reservations and maintained accurate booking records at the front desk.
- Trained new front desk staff on procedures and customer service standards.
- Answered phones, responded to inquiries, and took messages.
Education
High School Diploma -
Taylor High School
Houston, TX06-2020
Skills
- Sales strategy
- Sales operations
- Market analysis
- Product knowledge
- Customer retention
- Client relationship management
- Customer service
- Team leadership
- Team collaboration
- Problem solving
- Adaptability to change
- Effective communication
Timeline
FOM/Sales Manager
TownePlace Suites by Marriott
05.2025 - Current
Sales Director
TownePlace Suites by Marriott
11.2024 - 05.2025
Sales Coordinator
Courtyard by Marriott
03.2023 - 11.2025
Front Desk Agent
Courtyard by Marriott
08.2021 - 03.2023
High School Diploma -
Taylor High School