Yaneli Moreno
Los Angeles ,CA
Summary
Resident Services Coordinator with a proven track record at Onni Group, enhancing resident satisfaction through proactive problem-solving and effective communication. Reliable and goal-oriented professional with commitment to learn and apply new skills.
Overview
5
5
years of professional experience
Work History
Resident Services Coordinator
Onni Group
05.2024 - Current
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
- Facilitated lease renewal processes.
- Conducted thorough orientations for new residents to foster familiarity with the community''s policies, services, and amenities.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Facilitated conflict resolution among residents, resulting in a more harmonious living.
- Implemented and monitored residential policies and procedures.
Senior Guest Service Agent
Onni Group
09.2023 - 05.2024
- Cultivated positive relationships with residents through exceptional communication and personalized service.
- Assisted colleagues during peak times or staff shortages, demonstrating strong teamwork skills.
- Assisted in training new Guest Service Agents, ensuring adherence to company standards and protocols.
- Supported manager in implementing new initiatives aimed at enhancing the overall guest experience.
- Optimized scheduling processes to meet operational needs.
Guest Service Representative
USC Hospitality
07.2022 - 09.2023
- Upheld hotel policies and procedures by providing high level of customer service.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guests.
Guest Services Shift Leader
Target
07.2020 - 07.2022
- Exceeded sales targets through upselling services and promoting special offers.
- Enhanced guest satisfaction by promptly resolving issues in a professional manner.
- Provided training and development opportunities for team members, contributing to their personal growth.
- Coordinated effective communication between departments to ensure smooth day-to-day operation.
- Contributed to the improvement of team performance by providing consistent feedback and coaching to staff members.
- Conducted regular audits of procedures to ensure compliance with company policies and industry regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Business Administration And Management
Los Angeles City College
Los Angeles, CASkills
- Problem-solving abilities
- Organizational skills
- Reliability
- Team collaboration
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Resident Services Coordinator
Onni Group
05.2024 - Current
Senior Guest Service Agent
Onni Group
09.2023 - 05.2024
Guest Service Representative
USC Hospitality
07.2022 - 09.2023
Guest Services Shift Leader
Target
07.2020 - 07.2022
Business Administration And Management
Los Angeles City College