YANELI PRUNEDA
Hand And Stone Massage And Spa
Houston,TX
1
Language
1
Certification
2
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication skills. Track record of effectively collaborating with team members to achieve and maintain positive store environment.
Work History
Front Desk Sales Associate
7 Months- Greeted guests, confirmed appointments, and delivered polished front-desk service in fast-paced spa environment.
- Sold memberships and retail products by recommending services aligned with guest needs.
- Managed phone inquiries, booking requests, and schedule changes with accuracy and professionalism.
- Processed payments, refunds, and package transactions using point-of-sale systems.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Sales Associate
7 Months- Maintained organized, visually appealing merchandise displays and fitting areas
- Processed sales transactions accurately using point-of-sale system
- Built relationships with customers to encourage repeat business.
- Greet members
Restaurant Hostess
1 Year 4 Months- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Sales Associate
3 Months- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
- Communication Sciences And Disorders
Skills
Customer service
Time management
Teamwork and collaboration
Problem-solving skills
Multi-tasking strength
Computer skills
Organization and time management
Certification
Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Sales Associate
Hand And Stone Massage And Spa
04.2026 - CurrentRead More
Sales Associate
HOTWORX
01.2026 - 08.2026Read More
Restaurant Hostess
Pappadaux Seafood
09.2024 - 01.2026Read More
Sales Associate
Melrose
06.2024 - 09.2024Read More
San Jacinto College
from Communication Sciences And Disorders
Read More