Yanely Castro

• Assessed and evaluated pawn general merchandise such as Jewelry, Electronics,

Fire Arms, and miscellaneous items.

• Managed inventory of jewelry and general merchandise, ensuring accurate record-keeping.
• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Trained new staff on operational procedures and customer engagement techniques.
• Facilitated transactions using point-of-sale systems, maintaining accuracy in cash handling.
• Developed strong relationships with customers, fostering repeat business through trust-building strategies.
• Analyzed market trends to inform pricing strategies and competitive positioning of inventory.
• Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
• Made loans on Jewelry, firearms and general items after closely inspecting item values, collecting payments or tangible property as collateral.
• Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
• Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
• Checked, organized and displayed inventory attractively to promote patron interest.
• Managed inventory by accurately documenting transactions, tracking items.
• Prepared all paperwork, checked identifying information and documented transactions.
• Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
• Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
• Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
• Organized store shelves to display most attractive inventory.
• Handled over 20 to 40 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
• Welcomed customers to shop and offered to answer questions on merchandise.
• Greeted incoming customers and offered to evaluate and assess items for appraisal.
• Assessed quality and value of incoming items and offered customers loans.
• Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
• Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
• Processed new inventory to ready for stocking on sales floor.
• Processed payments, handled cash.
• Developed strong relationships with customers by offering personalized attention and understanding financial needs.
• Performed store open and close procedures as part of shift responsibilities.
• Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
• Negotiated prices, terms of sales and service agreements.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Oversaw daily operations, ensuring efficient workflow and resource management across all departments.
• Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty through personalized service.
• Collaborated with team members to complete projects within specified timelines and quality standards.
• Assisted in the installation of structural components, ensuring adherence to building codes and specifications.
• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Handled pay roll, sent invoices, made sure general liability insurance was up to date as well as workmen's Comp insurance, bill payments, logged in work hours, and handled employees scheduled.

• Delivered exceptional customer service in fast-paced dining environment.
• Assisted in training new staff on menu offerings and service standards.
• Managed multiple tables efficiently, ensuring timely order delivery.
• Collaborated with kitchen staff to coordinate food preparation and presentation.
• Resolved customer complaints promptly, enhancing overall dining experience.
• Maintained cleanliness and organization of dining area to meet health standards.
• Implemented suggestions for menu improvements based on customer feedback.
• Developed strong rapport with regular customers, increasing repeat business loyalty.
• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
• Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Created appealing table settings and dining room layouts for special occasions and events.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Crafted signature cocktails and developed drink specials to enhance customer experience.
• Managed bar inventory, ensuring adequate stock levels and minimizing waste.
• Trained and mentored new bartenders on operational procedures and cocktail preparation.
• Implemented efficient workflow processes to improve service speed during peak hours.
• Maintained cleanliness and organization of bar area to comply with health regulations.
• Assisted in planning promotional events, contributing to increased patron engagement and attendance.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Managed accounts payable and receivable processes to ensure accurate financial reporting.
• Reconciled bank statements with internal records for consistency and accuracy.
• Prepared monthly financial statements and reports for management review.
• Sent out invoices to get paid for hours and contract work Done.
• Collaborated with external auditors during annual audits to provide necessary documentation.
• Developed and maintained budgeting procedures to enhance financial forecasting accuracy.
• Maintained and processed invoices, deposits, and money logs.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Completed payroll for employees and maintained detailed records of procedures.
• Posted daily receipts and payments in accordance with corporate protocols.
• Established QuickBooks accounting system to reflect accurate financial records.
• Provided support during audits by supplying requested documentation promptly and accurately.