Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanet Gonzalez

La Puente,CA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
2
2
Language

Work History

Costumer Service

Transportation YMP LLC
Louisville , KY
08.2019 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected and analyzed customer information to prepare product or service reports.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided ongoing guest service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.

Education

12 -

Letto Hight School
Tampa, FL

Skills

  • Report preparation
  • Sales expertise
  • Complaint resolution
  • Staff education and training
  • Training development aptitude
  • Stock management
  • Retail materials management
  • Service standard compliance
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Multi-line phone talent
  • Account management
  • Money handling abilities
  • Technical Support
  • Route dispatch
  • Warehousing functions
  • Receiving support
  • Strategic sales knowledge
  • Order fulfillment
  • International sales support
  • Administrative support
  • Retail store support
  • Creative problem solving
  • Medical terminology knowledge

Timeline

Costumer Service

Transportation YMP LLC
08.2019 - 05.2022

12 -

Letto Hight School
Yanet Gonzalez