YANET PENA GONZALEZ
Louisville,KY
Summary
Adept IT Technician with a proven track record at a leading Telecommunications Company, enhancing network efficiency and streamlining IT processes. Expert in hardware installation and system administration, coupled with strong problem-solving skills. Led initiatives that significantly improved team productivity and IT service delivery, demonstrating a keen ability to optimize technical operations and support organizational goals.
Overview
4
4
years of professional experience
Work History
IT Technician
Telecommunications Company
02.2018 - 03.2022
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Improved team productivity by leading weekly training sessions on new technologies and best practices.
Education
High School Diploma -
Calixto Garcia Polytechnic Institute
HOLGUIN.CUBA07.2005
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- System Administration
- IT Documentation
Timeline
IT Technician
Telecommunications Company
02.2018 - 03.2022
High School Diploma -
Calixto Garcia Polytechnic Institute
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