Yanexi Martos-De Guzman
Florida City
Summary
Administrative and patient access professional with 7+ years of healthcare experience supporting clinic operations, scheduling, patient coordination, and workflow optimization. Skilled in problem-solving, maintaining provider schedule efficiency, managing medical documentation, and building professional relationships with external partners. Highly organized and detail-oriented, seeking an Administrative Assistant role at Miami Neuroscience Institute to support operational excellence and patient-centered care.
Overview
9
9
years of professional experience
Work History
Patient Access Associate
Miami Neuroscience Institute – Neurology | Baptist Health
05.2024 - Current
- Provide front-line administrative and patient support in a high-volume neurology clinic via phone and in-person interaction.
- Demonstrate strong problem-solving skills by addressing patient concerns and coordinating urgent scheduling needs.
- Maintain 100% provider schedule utilization by managing appointment availability, waitlists, and last-minute openings.
- Verify insurance coverage and ensure referrals are processed accurately prior to appointments.
- Coordinate medical record requests and communication with primary care providers and specialty offices.
- Maintain professional relationships with pharmaceutical representatives to support clinic operations.
- Assist with onboarding workflows for new physicians by organizing patient waitlists during credentialing periods.
Charge Posting Specialist
ProMD Practice Management
10.2020 - 07.2024
- Accurately posted medical charges, procedures, and diagnosis codes into billing systems to ensure correct claim submission.
- Reviewed documentation for completeness and corrected missing or inaccurate information prior to processing.
- Identified and resolved billing discrepancies, rejected claims, and missing documentation to ensure timely reimbursement.
- Monitored claim activity and followed up with insurance carriers regarding outstanding payments.
- Maintained detailed records of charge entries, adjustments, and reimbursements.
- Assisted with month-end reporting, reconciliations, and revenue tracking.
Insurance Collections Specialist
ProMD Practice Management
10.2020 - 07.2024
- Managed patient and insurance accounts receivable, ensuring accurate posting of payments and timely follow-up on outstanding balances.
- Generated financial and accounts reports for management review to support operational and business decisions.
- Assisted in month-end closing, including journal entries, accruals, and reconciliation of accounts.
- Collaborated with internal teams and insurance providers to resolve payment discrepancies.
- Maintained organized financial records and tracked collection efforts for leadership reporting.
Patient Representative I (Remote)
Baptist HealthCare
10.2021 - 03.2023
- Served as the primary point of contact for patients via phone, providing professional support and guidance.
- Verified insurance coverage and communicated copayment responsibilities and pre-authorization requirements.
- Coordinated pre-authorizations for procedures and relayed approval or denial outcomes accurately.
- Maintained and updated patient demographic, insurance, and procedural records in electronic systems.
- Resolved patient inquiries efficiently, demonstrating strong problem-solving skills in a remote, high-volume environment.
- Supported clinical and administrative staff by ensuring accurate documentation and workflow continuity.
Insurance Collection Specialist
Asthma & Allergy Associates of Florida
08.2018 - 10.2019
- Managed patient and insurance accounts receivable, ensuring accurate posting of payments and timely follow-up on outstanding balances.
- Verified insurance information and obtained authorizations to support accurate billing and compliance.
- Resolved account discrepancies and maintained detailed reconciliation records.
- Collaborated with patients, insurance companies, and internal staff to ensure timely payments and updated account information.
- Implemented billing procedures to streamline operations, maximize revenue, and reduce aging accounts.
- Entered vendor invoices and allocated expenses to appropriate accounts and cost centers.
Charge Front Desk Associate
Asthma & Allergy Associates of Florida – West Kendall Location
04.2017 - 08.2018
- Served as the primary point of contact for patients, visitors, and clinic staff at the West Kendall location.
- Responsible for opening and closing the office, ensuring smooth daily operations and clinic security.
- Scheduled appointments to optimize provider availability, patient flow, and treatment room utilization.
- Verified insurance coverage, requested referrals, and coordinated medical record transfers.
- Communicated with pharmaceutical representatives regarding lunch scheduling and coordinated information with providers between clinic sessions.
- Stayed late as needed when clinics ran over to ensure all patient and office needs were addressed.
- Assisted with ordering and tracking clinic supplies and maintained accurate patient records to support billing, compliance, and office workflow.
Education
Florida Career College
Miami, FL01-2017
Associates of Science - Healthcare Services Management
Miami Dade College
Miami, FL02-2026
undefined
J. Bucks Online Internship
01-2017
Skills
- Administrative & Office Support
- Appointment Scheduling & Calendar Management
- Provider Workflow Coordination & Optimization
- Patient Communication & Problem Resolution
- Insurance Verification & Referral Processing
- Medical Records & Documentation Management
- HIPAA Compliance & Confidentiality
- Multitasking in High-Volume Clinical Settings
- Relationship-Building with Pharmaceutical Representatives
- Microsoft Office (Outlook, Word, Excel)
- Electronic Medical Records (EMR/EHR)
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Associate
Miami Neuroscience Institute – Neurology | Baptist Health
05.2024 - Current
Patient Representative I (Remote)
Baptist HealthCare
10.2021 - 03.2023
Charge Posting Specialist
ProMD Practice Management
10.2020 - 07.2024
Insurance Collections Specialist
ProMD Practice Management
10.2020 - 07.2024
Insurance Collection Specialist
Asthma & Allergy Associates of Florida
08.2018 - 10.2019
Charge Front Desk Associate
Asthma & Allergy Associates of Florida – West Kendall Location
04.2017 - 08.2018
Associates of Science - Healthcare Services Management
Miami Dade College
undefined
J. Bucks Online Internship
Florida Career College