Yang Liu
webb,Alabama
Summary
Dynamic Massage Therapist with extensive experience at Massage Envy, specializing in deep tissue and aromatherapy techniques. Proven ability to enhance client satisfaction through effective communication and personalized care plans. Skilled in customer needs assessment and relationship building, ensuring clients receive optimal wellness benefits from their treatments.
Compassionate Massage therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Massage Therapist
Massage Envy
10.2024 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Massage Therapist and Esthetician
Golden Touch Spa
07.2023 - 09.2024
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided clear, concise instructions to clients to prepare for massage services.
Sales Associate
Dillards Dept Store
11.2021 - 05.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Arts - English
Heilongjiang Polytech
Harbin China09-2012
Skills
- Treatment modalities
- Massage therapy
- Deep tissue massage
- Aroma therapy
- Customer needs assessment
- Stress relief massage
- Reflective listening
- Hot stone massage
- Social skills
- Customer consultation
- Trigger point massage
- Wellness coaching
- Relationship building and management
Accomplishments
- Achieved sales goal by offering a range of services including facials, waxing , with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- LMT - Licensed Massage Therapist
- Licensed cosmetologist
Languages
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Massage Therapist
Massage Envy
10.2024 - Current
Massage Therapist and Esthetician
Golden Touch Spa
07.2023 - 09.2024
Sales Associate
Dillards Dept Store
11.2021 - 05.2023
Associate of Arts - English
Heilongjiang Polytech
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