Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Yanga Ngu

Norfolk,VA

Summary

Dynamic and results-oriented professional with extensive experience at Tidewater Community College and Gruntworx, specializing in administrative efficiency and data analysis. Expert in workflow optimization and team bonding, demonstrated by executing projects under budget and reducing financial discrepancies. Skilled in database organization and fostering collaborative environments, ensuring accuracy and operational excellence. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Tidewater Community College
Norfolk, USA
08.2024 - Current
  • Managed incoming calls while providing information or transferring callers to appropriate personnel
  • Kept office equipment functional and supplies well-stocked to promote efficient operations
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Scheduled appointments between clients and customers and internal staff members
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies
  • Executed on-time, under-budget projects by solving complex issues for senior leadership
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
  • Task prioritization
  • Records administration
  • Document retrieval
  • HCFA common procedure coding systems (HCPCS)
  • Multi-line phone proficiency
  • Credit checks

Data Specialist

Gruntworx
Norfolk, VA
01.2022 - 04.2024
  • Liaised between clients and tax authorities such as IRS representatives.
  • Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Compiled data from clients to accurately complete tax forms.
  • Assisted customers with any questions they had about their taxes or filing status.

Education

Associate of Applied Science - Paralegal Studies

Tidewater Community College
Norfolk, VA
05-2026

Skills

  • Mail handling
  • Bookkeeping
  • Memo preparation
  • Letter preparation
  • Check processing
  • Meeting planning
  • Scheduling
  • Research
  • Filing
  • Risk management
  • Calendar management
  • Report writing
  • Data analysis and research
  • Presentation design
  • Database organization
  • Proofreading
  • Report transcription
  • Workflow optimization
  • Administrative improvement
  • Team bonding
  • Time management

Affiliations

Student Government Secretary at Tidewater Community College

As the Secretary of the Student Government Association, I am responsible for maintaining detailed records, managing communication between student leaders and faculty, and organizing meetings and events. My role requires exceptional organizational skills, attention to detail, and the ability to prioritize tasks effectively. I regularly draft meeting minutes and handle correspondence, which has strengthened my written communication skills and ability to present information clearly and concisely. Additionally, collaborating with diverse groups of students has honed my interpersonal and teamwork skills, preparing me to contribute effectively in a professional legal environment.

Timeline

Administrative Assistant

Tidewater Community College
08.2024 - Current

Data Specialist

Gruntworx
01.2022 - 04.2024

Associate of Applied Science - Paralegal Studies

Tidewater Community College
Yanga Ngu