Yanik monteiro de barros
Dorchester,MA
Summary
Resourceful Transit Ambassador adept at maintaining high productivity levels and completing tasks efficiently. Specialize in customer service, safety protocol adherence, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth transit operations and positive passenger experiences. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Transit Ambassador
MBTA
Boston, Massachusetts
01.2024 - 08.2025
- Provided information and assistance to passengers navigating transit systems.
- Educate riders about schedules, routes, and fare options for a better travel experience.
- Engaged with diverse communities to promote safe and efficient transit use.
- Educated riders on fare payment options and procedures.
Cashier
Burger King
Boston, Massachusetts
05.2022 - 09.2023
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and recommendations.
Crew Member
McDonald's
Boston, MA
04.2021 - 09.2021
- Provided friendly customer service during peak hours and special events.
- Operated food preparation equipment to ensure timely meal assembly and quality.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Madison Park Technical Vocational High school
Boston, MASkills
- Customer service
- Transit operations
- Route planning
- Fare management
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Cape verdean creole
Native/ Bilingual
Spanish
Limited
Certification
- Drivers license
Timeline
Transit Ambassador
MBTA
01.2024 - 08.2025
Cashier
Burger King
05.2022 - 09.2023
Crew Member
McDonald's
04.2021 - 09.2021
Madison Park Technical Vocational High school
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