Yanilsa Flores
Summary
Dedicated Youth Care Worker from Catholic Guardian Services, adept in fostering youth development and ensuring safety through effective behavior management and crisis intervention. Excelled in multitasking and time management, significantly enhancing communication and mutual respect among at-risk youth. Skilled in records maintenance and mental health support, consistently meeting strict compliance standards. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Catholic Guardian Services
06.2023 - Current
- Provided a safe and nurturing environment for unaccompanied youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Medical Receptionist
Women's and Children's Physicians of Westchester
08.2013 - 08.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Reception Manager
St Joan Of Arc Church
01.2008 - 06.2011
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Education
Associate of Arts - Liberal Arts
Bronx Community College
Bronx, NY05.2013
Skills
Youth supervision
Multicultural Sensitivity
Self-Care Techniques
Behavior Management
Boundaries Establishment
Mental Health Support
Positive Reinforcement
Records Management
Records Maintenance
Foster care youth
Multitasking
Time Management
Decision-Making
Certification
- CPR Trained - 2023
Languages
Spanish
Native or Bilingual
Timeline
Youth Care Worker
Catholic Guardian Services
06.2023 - Current
Medical Receptionist
Women's and Children's Physicians of Westchester
08.2013 - 08.2014
Reception Manager
St Joan Of Arc Church
01.2008 - 06.2011
Associate of Arts - Liberal Arts
Bronx Community College
- CPR Trained - 2023
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