Yanina Teves
Chandler,AZ
Summary
Energetically led the hundreds of home turneovers and prepared for move in and move outs as well as a housekeeping team. Meanwhile enhancing guest satisfaction through meticulous quality assurance and effective staff training. Expert in supply inventory management and health safety compliance with a knack for maintaining high health and safety standards. Achieved significant reductions in client complaints through effective customer relationship management and inventory control.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
DoubleTree Resort By Hilton
Scottsdale, AZ
10.2023 - 05.2024
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Cleaning Crew Supervisor
Transport & Cleaning Services Teves
Phoenix, AZ
07.2021 - 10.2023
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with team members to complete large-scale projects within tight timeframes.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Skills
- Staff Training and Development
- Customer Relationship Management
- Supply Inventory Management
- Quality Assurance
- Cleaning and Sanitizing
- Interior and Exterior Cleaning
- Health and Safety Compliance
- Cleaning Techniques
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Housekeeping Supervisor
DoubleTree Resort By Hilton
10.2023 - 05.2024
Cleaning Crew Supervisor
Transport & Cleaning Services Teves
07.2021 - 10.2023