Yaniris Gooze
Miami,FL
Summary
Goal-oriented Customer Service Manager with 6+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
11
11
years of professional experience
Work History
Notary Public
Self Employed
08.2023 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
Customer Service Manager
Publix Super Market
07.2013 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
University High School
Orlando, FLSkills
- Notarial Acts
- Problem-Solving
- Customer Service
- Customer-focused
- Office Administration
- Deadline-oriented
- Organizational Skills
- Strong Work Ethic
- Data Entry
- Schedule Management
Timeline
Notary Public
Self Employed
08.2023 - Current
Customer Service Manager
Publix Super Market
07.2013 - Current
High School Diploma -
University High School
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