Yaniris Marine
Yonkers,NY
Summary
Achieved over 50% above sales goals by leveraging exceptional communication and CRM software knowledge. Demonstrated strong empathy and relationship building, securing repeat business and client satisfaction. Fluent in two languages, adept at problem-solving and POS systems, ensuring efficient and positive customer experiences.
Overview
11
11
years of professional experience
Work History
Client Specialist
Macys Department Store
Yonkers, NY
12.2021 - Current
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Work for open, mid, closing shifts ; open availability
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches or consultation sessions held thereof via proa
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
Stylist
Bloomingdale's Department Store
Manhattan, NY
05.2018 - 12.2021
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Exceeding sales goals by maximizing the sales per hour, units per transaction, and average dollars spent through customer interaction to fulfill the immediate and lifestyle needs of the client.
- On average, sold over $ 1,000,000 worth of merchandise yearly
- Opened up mandated credit cards on a weekly basis
- Provides excellent customer service, addressed needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Created long lasting relationships with clients by communicating regularly via email, phone calls, text messages
- Developed a clientele book to meet sale goals monthly(Sale Goal - $75k /monthly)
- Met sales goals and exceeded over 13% of my projected sales goals
Customer Service Associate
GUESS
Queens, NY
06.2013 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Washington Irving High School
Brooklyn, NYSkills
- Strong empathy
- Exceptional communication
- Client Needs Assessment
- CRM software knowledge
- Bilingual
- Problem Solving
- POS Experience
- Relationship Building
- Punctual
Languages
Spanish
Native or Bilingual
Timeline
Client Specialist
Macys Department Store
12.2021 - Current
Stylist
Bloomingdale's Department Store
05.2018 - 12.2021
Customer Service Associate
GUESS
06.2013 - 05.2018
Washington Irving High School