YANISA BENNETT
Monroe,NC
Summary
Proven management professional with extensive experience in customer relations, account management, and team leadership. Adept at resolving complex issues, fostering long-term partnerships, and collaborating across departments to meet organizational objectives. Ready to apply strong communication and security expertise as an Armed Security Officer/Account Manager to support team goals and ensure client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Novant Health, Inc
Charlotte, NC
09.2025 - Current
- Monitored premises to ensure safety and security of patients, visitors, and staff.
- Responded swiftly to emergency situations, providing immediate assistance as needed.
- Enforced hospital policies and procedures to maintain a safe environment for all stakeholders.
- Conducted regular patrols of facilities, identifying potential hazards and implementing corrective actions.
- Collaborated with local law enforcement and emergency services during incidents requiring external support.
- Maintained accurate documentation of incidents, creating detailed reports for review by management.
- Assisted in training new public safety staff on protocols and response strategies for various scenarios.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided customer service support, addressing concerns from patients and visitors regarding safety issues.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.
Office Manager
Strategic Security Corp.
Charlotte, NC
11.2023 - 06.2025
- Some days I was in the office answering the phone receiving faxes and doing paper work
- Conducted field operations on designated days to ensure project alignment.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Supported staff by performing data entry and completing administrative duties.
Housekeeping
Marriott International, Inc.
Elizabeth, NJ
11.2006 - 01.2007
- Collaborated with hotel management to develop strategies for continuous improvement in housekeeping operations.
- Streamlined housekeeping operations for improved efficiency, leading to a consistently clean and welcoming environment.
- Enhanced overall productivity by continuously refining personal housekeeping techniques based on feedback from supervisors.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Assisted in hiring process of housekeeping staff to ensure an adequate workforce during peak seasons.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Improved inventory management, optimizing supplies usage and minimizing waste in housekeeping operations.
- Increased guest satisfaction scores by consistently delivering exceptional service in all aspects of housekeeping duties.
- Collaborated with housekeeping staff to ensure room availability and optimal guest satisfaction.
Account Manager
Strategic Security Corp.
Charlotte, NC
09.2021 - 06.2025
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
- Organized meetings between clients and internal departments as needed.
- Provided training on products and services to clients in order to increase usage.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Responded promptly to customer queries to increase overall satisfaction.
- Represented brand during special events, customer interactions and sales.
Team Captain
Strategic Security Corp.
Charlotte, NC
11.2022 - 11.2023
- Developed effective communication strategies to ensure smooth collaboration between team members.
- Mentored new team members in company protocols, policies, and procedures.
- Facilitated brainstorming sessions with the aim of generating new ideas.
- Monitored daily operations, making adjustments as needed.
- Identified areas for improvement within the team, suggesting changes where necessary.
- Led by example, demonstrating dedication and commitment to team's goals.
- Provided clear and concise instructions to ensure everyone understood individual roles.
- Made well-informed decisions under pressure, considering various factors and potential outcomes.
CSR
iQor
US
02.2021 - 11.2021
- Customer service rep for national Grid /electric company In Ohio
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Updated and maintained database with accurate customer information and timely data entry.
- Created detailed documentation for each interaction with customers.
Armed Security Officer
Taylor Made Services
Charlotte, NC
09.2020 - 07.2021
- Patrolled facilities by foot or vehicle to detect or prevent illegal or unauthorized activities.
- Interacted with customers, visitors, employees in a friendly, courteous manner at all times.
- Enforced safety regulations to protect lives and property from fire hazards or criminal activity.
- Conducted regular checks of doors, windows, gates and other points of entry for potential intruders.
- Utilized strong problem-solving skills to address challenging situations.
- Responded quickly and effectively to emergency situations, notifying police or other emergency responders when necessary.
- Monitored CCTV surveillance systems to detect suspicious activities or persons.
- Maintained a high level of alertness, vigilance and professionalism while on duty.
- Provided access control for visitors, vendors and contractors according to established procedures.
- Developed incident reports detailing all activities that occurred during shift.
- Monitored alarms and closed-circuit television monitors through direct visual observation and audio monitoring.
Merchandiser
PepsiCo
Charlotte, NC
04.2020 - 06.2020
- Maintained product rotation by checking expiry dates or damage.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Implemented store layout changes, including the addition of new fixtures.
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Created effective visual merchandising strategies to increase customer engagement and maximize sales.
- Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise.
Security Officer (Full-time)
Guard One Security Services
US
05.2019 - 03.2020
- Patrolled facilities by foot or vehicle to detect or prevent illegal or unauthorized activities.
- Interacted with customers, visitors, employees in a friendly, courteous manner at all times.
- Enforced safety regulations to protect lives and property from fire hazards or criminal activity.
- Conducted regular checks of doors, windows, gates and other points of entry for potential intruders.
- Utilized strong problem-solving skills to address challenging situations.
- Responded quickly and effectively to emergency situations, notifying police or other emergency responders when necessary.
- Monitored CCTV surveillance systems to detect suspicious activities or persons.
- Maintained a high level of alertness, vigilance and professionalism while on duty.
- Provided access control for visitors, vendors and contractors according to established procedures.
- Developed incident reports detailing all activities that occurred during shift.
- Monitored alarms and closed-circuit television monitors through direct visual observation and audio monitoring.
Receiver
Amazon
Charlotte, NC
06.2019 - 10.2019
- Organized warehouse shelves in an orderly fashion according to item size or type.
- Maintained a clean working environment by adhering strictly to sanitation guidelines at all times.
- Received, sorted and distributed incoming mail and packages efficiently and accurately.
- Utilized forklift operations to transport large boxes or pallets between storage areas.
- Inspected merchandise for damages before signing off on delivery documents.
- Packed, sealed, and labeled customer orders to prepare for shipping.
Assistant Manager
Dollar General
Hampton, VA
09.2018 - 04.2019
- Open and close the store
- Intake shipping and receiving trucks vendor's
- Helping customers
- Money counting/management overseeing store operations
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Housekeeping
Great Wolf Lodge
Williamsburg, VA
11.2017 - 03.2018
- Performed light housekeeping duties such as sweeping, mopping, and stocking supplies.
- Performed light housekeeping duties such as mopping floors, dusting shelves or cleaning windows.
- Successfully managed and supervised housekeeping staff, ensuring efficient operations of the department.
- Ensured compliance with health and safety regulations in all areas of housekeeping operations.
- Developed effective strategies to improve overall efficiency of the housekeeping department.
Driver
Riverside Health System
Hampton, VA
02.2016 - 09.2017
- Assisted the elderly to and from home, doctor appointment, and to the Pace center
- Developed strong relationships with customers by providing courteous service.
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance.
- Demonstrated knowledge of local roads, traffic laws and regulations.
- Transported people to appointments and destinations on schedule.
- Ensured cargo was secured properly before beginning each route.
- Communicated effectively with dispatch regarding arrival times, delays.
- Helped elderly and disabled passengers safely enter and exit vehicle.
- Monitored passenger behavior and promoted safety at drop-off locations.
Customer Service Representative
Maximus Call Center
Hampton, VA
05.2016 - 10.2016
- Medical call center
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
Cashier/Customer Service
walmart
Newport News, VA
09.2013 - 03.2014
- Handled cash
- Assist customers
- Layaway dept
Teacher Assistance
magruda school
Newport News, VA
09.2012 - 06.2013
- Help children with classroom work
- I believe I made a difference in some of the children's life
Office Assistant/home health Aide
AyII nurse care
Charlotte, NC
06.2000 - 01.2003
- Some days I was in the office answering the phone receiving faxes and doing paper work
- Other days I was in the field
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Supported staff by performing data entry and completing administrative duties.
Education
Associate - nursing
anedex, NJ01.2006
Skills
- Assisted clients with home care needs Supported customer relations through effective communication Typed documents at 45 wpm Aided in supervising team activities Facilitated sales transactions Maintained security protocols Provided customer service support Delivered PTSD care assistance Managed property leasing tasks Contributed to store management operations Helped with retail management duties Organized scheduling for staff Participated in loss prevention strategies Utilized Windows for office work Supported front desk operations Assisted in cash handling processes Engaged in merchandising activities Collaborated in nursing care Worked as a warehouse associate Handled shipping and receiving tasks Operated cash register efficiently
Certification
- Drivers License
- First Aid Certification
- CNA/Home Health Aide
- Armed Security License, 01/25
- Guard Card, 01/25
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Public Safety Officer
Novant Health, Inc
09.2025 - Current
Office Manager
Strategic Security Corp.
11.2023 - 06.2025
Team Captain
Strategic Security Corp.
11.2022 - 11.2023
Account Manager
Strategic Security Corp.
09.2021 - 06.2025
CSR
iQor
02.2021 - 11.2021
Armed Security Officer
Taylor Made Services
09.2020 - 07.2021
Merchandiser
PepsiCo
04.2020 - 06.2020
Receiver
Amazon
06.2019 - 10.2019
Security Officer (Full-time)
Guard One Security Services
05.2019 - 03.2020
Assistant Manager
Dollar General
09.2018 - 04.2019
Housekeeping
Great Wolf Lodge
11.2017 - 03.2018
Customer Service Representative
Maximus Call Center
05.2016 - 10.2016
Driver
Riverside Health System
02.2016 - 09.2017
Cashier/Customer Service
walmart
09.2013 - 03.2014
Teacher Assistance
magruda school
09.2012 - 06.2013
Housekeeping
Marriott International, Inc.
11.2006 - 01.2007
Office Assistant/home health Aide
AyII nurse care
06.2000 - 01.2003