Yannah Taylor
Jersey City,NY
Summary
Experienced with managing key accounts and maintaining high levels of client satisfaction. Utilizes strategic planning and coordination to drive project success and client retention. Knowledge of fostering collaborative team environments and adapting to changing client needs.
Overview
13
13
years of professional experience
Work History
National Sales Support Representative
Imperial Dade
Jersey City, NJ
06.2023 - Current
- Cultivate strong client relationships, enhancing customer satisfaction and loyalty.
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Develop tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilize CRM software to manage client information, track leads, prepare quotes, and monitor sales progress.
- Manage customer inquiries, providing timely and accurate information to enhance satisfaction.
- Lead cross-functional meetings to address challenges, fostering a culture of continuous improvement among teams.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
Customer Service Manager
Furniture of America
Secaucus, NJ
07.2019 - 07.2023
- Led team of customer service representatives to enhance client satisfaction and retention.
- Implemented training programs to improve staff performance and product knowledge.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Developed strategies to streamline complaint resolution processes, increasing efficiency.
Tier 2 Customer Service Representative
USPS, United States Postal Service
Edison, NJ
06.2013 - 07.2019
- Resolved complex customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Trained new team members on USPS policies and procedures, fostering a knowledgeable workforce.
- Implemented process improvements to streamline service delivery and reduce response times.
- Collaborated with cross-functional teams to address operational challenges and improve service efficiency.
Education
Bachelor of Science - Bio Chemistry
Georgian Court University
Lakewood, NJ05-2016
Skills
- Client relationship building
- Sales strategy development
- Client retention strategies
- Problem-solving
- Multitasking
- Data-driven decision making
Timeline
National Sales Support Representative
Imperial Dade
06.2023 - Current
Customer Service Manager
Furniture of America
07.2019 - 07.2023
Tier 2 Customer Service Representative
USPS, United States Postal Service
06.2013 - 07.2019
Bachelor of Science - Bio Chemistry
Georgian Court University