Yannick Dzenyuy
Seinajoki,Ostrobothnia
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
Work History
Service Manager
SOL Palvelut Oy
Seinajoki, Ostrobothnia
04.2023 - Current
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Bell Boy (Groom)
Andronia Hotel
Santorini Island , Greece
03.2022 - 10.2022
- Organized transportation for guests to various destinations in a timely manner.
- Responded to guest concerns and requests and quickly handled issues.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Hailed taxis and arranged comfortable transportation for hotel guests.
- Attached claim checks to bags to efficiently store and organize luggage.
- Delivered packages, messages and other items to guest rooms.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Transported guests' luggage to and from their rooms using appropriate equipment such as bell carts or hand trucks.
- Responded promptly and professionally to all emergency situations on property and ensured that all safety protocols were followed properly during such times.
- Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
Voice Order Picker
Parametros
Athens , Attica
03.2020 - 12.2020
- Read orders to verify attributes and quantities of merchandise.
- Assembled and packed orders according to customer specifications.
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
- Transported goods between different departments using material handling equipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Inspected finished product packaging for quality assurance before sending out orders.
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
Education
Bachelor of Science - Biomedical Laboratory Science
Novia UAS
VaasaHigh School Diploma -
Government Bilingual High School
KumboSkills
- Goal Setting
- Multiple Priorities Management
- Quality Management
- Supply Procurement
- Shift Scheduling
- Work Planning and Prioritization
- Customer Service Management
- Fluent in English, French
- Relationship Building
- Workplace Safety
- Trustworthy and Honest
Timeline
Service Manager
SOL Palvelut Oy
04.2023 - Current
Bell Boy (Groom)
Andronia Hotel
03.2022 - 10.2022
Voice Order Picker
Parametros
03.2020 - 12.2020
Bachelor of Science - Biomedical Laboratory Science
Novia UAS
High School Diploma -
Government Bilingual High School
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