Experienced service advisor known for building strong customer relationships and managing inquiries efficiently. Demonstrated success in appointment scheduling and technical support, contributing to seamless service experiences.
Overview
12
12
years of professional experience
Work History
Service Advisor
Pete’s Auto Repair
Ferndale, Washington
01.2026 - Current
Greeted customers and assessed their service needs for vehicle repairs.
Coordinated service appointments and optimized timelines to ensure efficient workflow.
Communicated repair options and costs clearly to customers.
Managed customer inquiries and provided updates on vehicle status to enhance communication.
Assisted technicians by preparing work orders and gathering necessary parts.
Developed positive relationships with customers to improve satisfaction and foster loyalty.
Promptly responded to customer inquiries via phone, email or in person.
Solutions Specialist
Verizon Wireless
Bellingham, Washington
11.2013 - 12.2025
Provided product knowledge and support to customers in-store and online.
Collaborated with team to resolve technical issues with devices and services, enhancing customer satisfaction.
Demonstrated features of mobile products through hands-on experiences.
Streamlined inventory processes, increasing product availability for customers.
Handled escalated customer concerns, ensuring timely resolution and support while maintaining customer loyalty.
Resolved customer account and billing problems.
Identified and resolved issues with customer devices to restore functionality.