Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yannick Lawson

Lynden,WA

Summary

Experienced service advisor known for building strong customer relationships and managing inquiries efficiently. Demonstrated success in appointment scheduling and technical support, contributing to seamless service experiences.

Overview

12
12
years of professional experience

Work History

Service Advisor

Pete’s Auto Repair
Ferndale, Washington
01.2026 - Current
  • Greeted customers and assessed their service needs for vehicle repairs.
  • Coordinated service appointments and optimized timelines to ensure efficient workflow.
  • Communicated repair options and costs clearly to customers.
  • Managed customer inquiries and provided updates on vehicle status to enhance communication.
  • Assisted technicians by preparing work orders and gathering necessary parts.
  • Developed positive relationships with customers to improve satisfaction and foster loyalty.
  • Promptly responded to customer inquiries via phone, email or in person.

Solutions Specialist

Verizon Wireless
Bellingham, Washington
11.2013 - 12.2025
  • Provided product knowledge and support to customers in-store and online.
  • Collaborated with team to resolve technical issues with devices and services, enhancing customer satisfaction.
  • Demonstrated features of mobile products through hands-on experiences.
  • Streamlined inventory processes, increasing product availability for customers.
  • Handled escalated customer concerns, ensuring timely resolution and support while maintaining customer loyalty.
  • Resolved customer account and billing problems.
  • Identified and resolved issues with customer devices to restore functionality.

Education

Bachelor of Arts - Management Information Systems

Western Washington University
Bellingham, WA
12-2004

Associate of Arts - Business Administration

Yakima Valley Community College
Yakima, WA
06-2002

Skills

  • Customer relationship management
  • Appointment scheduling
  • Work order preparation
  • Payment processing
  • Technical support
  • Vehicle inspection

Languages

English
Professional
French
Professional
Spanish
Professional

Timeline

Service Advisor

Pete’s Auto Repair
01.2026 - Current

Solutions Specialist

Verizon Wireless
11.2013 - 12.2025

Bachelor of Arts - Management Information Systems

Western Washington University

Associate of Arts - Business Administration

Yakima Valley Community College
Yannick Lawson