Yantalay Albury
Hallandale,FL
Summary
Accomplished Front Desk Supervisor with a proven track record at Original Canopy Tour, enhancing guest satisfaction and streamlining reservations management. Skilled in conflict management and customer service, adept at training staff and improving operational efficiency. Demonstrated ability to maintain professionalism under pressure, leading to increased loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Original Canopy Tour
Berry Isaland, Bahamas
09.2021 - 08.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
Msc Ocean Club
Bimini, Bahamas
11.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Minors - Hospitality Management
University of Bahamas
Nassau, Bahamas 07.2018
Minors - Business Administration
University of Bahamas
Nassau, Bahamas 07.2015
Diploma -
Anatol Rodgers High School
Nassau, Bahamas06.2012
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Data Entry Efficiency
- Training and mentoring
- Staff Supervision
- Staff Training and Development
- Reservation Management
- POS System Operation
- Conflict Management
- Guest Services
- Oral and written communications
- Hospitality service expertise
- Computer Reservations Systems
Timeline
Front Desk Supervisor
Original Canopy Tour
09.2021 - 08.2022
Customer Service Representative
Msc Ocean Club
11.2018 - 03.2020
Minors - Hospitality Management
University of Bahamas
Minors - Business Administration
University of Bahamas
Diploma -
Anatol Rodgers High School