Yaquelin Garcia Amaya
Washington ,DC
Summary
Exceptional customer service experience at Barcelona Wine Bar. Expert in cash handling and wine service, consistently enhancing guest satisfaction through personalized interactions. Proven ability to thrive in high-volume dining environments while maintaining cleanliness standards and fostering team collaboration for seamless service.
Overview
4
4
years of professional experience
Work History
Server
Barcelona Wine Bar
Washington, DC
06.2021 - 01.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, adhering to menu specifications and dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Chec Columbia Heights
Washington, DC06.2021
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Table bussing
Dining area maintenance
Allergy awareness
Task prioritization
Guest seating
Ordering procedures
Wine service
Menu item recommendation
Hostess support
Positive guest interactions
Positive and professional
Liquor, wine, and food service
Check payment processing
Warm and friendly
Adaptable and flexible
Cool under pressure
Excellent communication
Languages
Spanish, English
Native or Bilingual
Timeline
Server
Barcelona Wine Bar
06.2021 - 01.2025
High School Diploma -
Chec Columbia Heights